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16 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance your-
Troubleshooting
self. Please read the information on eliminating issues be-
fore contacting Customer Service. This may avoid unnec-
essary repair costs.
WARNING
Improper repairs are dangerous.
Only original spare parts may be used to repair the ap-
▶
pliance.
Issue
The appliance is not cooling, the
displays and lighting are lit.
The LED lighting does not work.
Home Connect™ is not working
properly.
or appears in the temperature
display.
A warning signal sounds and
flashes.
The door alarm is switched on.
A warning tone sounds and the
temperature display (freezer com-
partment) and
flash.
The temperature alarm is switched
on.
The temperature differs greatly
from the setting.
Water is leaking out of the appli-
ance.
Cause and troubleshooting
Showroom mode is switched on.
Press and hold
1.
a The lighting on the control panels and the interior lighting switch themselves off
briefly.
flashes and a warning signal sounds.
a
Press
.
2.
After a short time, check whether your appliance is cooling.
3.
Various causes are possible.
Call customer service.
▶
→ "Customer Service", Page 28
Various causes are possible.
Go to www.home-connect.com.
▶
The electronics have detected a fault.
Switch off the appliance. → Page 13
1.
Disconnect the appliance from the power supply.
2.
Unplug the power plug or switch off the circuit breaker in the fuse box.
Reconnect the appliance after 5 minutes.
3.
Switch on the appliance. → Page 13
4.
If the message still appears on the display, call customer service.
5.
→ "Customer Service", Page 28
The appliance door is open.
Close the appliance door.
▶
Various causes are possible.
Press
.
1.
a The alarm is switched off.
After several hours, check whether the set freezer compartment temperature has
2.
been reached again.
External ventilation openings are covered up.
Remove any obstructions from in front of the external ventilation openings.
▶
Large quantities of fresh food have been placed inside.
Switch on Super freezing before placing a larger amount of food in the appliance.
▶
→ "Switching on Super freezing", Page 13
Various causes are possible.
Switch off the appliance. → Page 13
1.
Switch the appliance back on after approximately 5 minutes. → Page 13
2.
If the temperature is too warm, check the temperature again after a couple of
‒
hours.
If the temperature is too cold, check the temperature again on the following
‒
day.
The water connection or water hose is not leak-tight.
Check if the water connections are fastened firmly and the water hose is undam-
▶
aged.
If necessary, replace the water hose.
The drip tray is overflowing.
If the power cord of this appliance becomes damaged, it
▶
must be replaced with a specific connection cord, which
is available from the manufacturer or the manufacturer's
Customer Service.
for 15 seconds until three audible signals sound.
Troubleshooting en-us
25
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