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Troubleshooting tips...
Troubleshooting Tips
Save time and money! Review the chart below first to
avoid the inconvenience of returning the product to your
retailer.
Problem
Air purifier
does not start
Airflow is less than
normal and the Pre-Filter
light is on
Airflow is less than
normal and the HEPA
light is on
The appliance vibrates
severely
12
Possible Causes
The air purifier
is not plugged in.
The fuse is blown/circuit
breaker is tripped.
Power has not been turned on. • Push the POWER On/Off button once to turn on
The front cover is open.
Power failure.
The Pre-Filter needs
to be cleaned.
The Charcoal Filter needs
to be replaced.
The 99.97% True HEPA Filter
needs to be replaced.
The unit is on an unstable
or uneven surface.
What To Do
• Make sure the air purifier's plug is pushed completely
into the outlet.
• Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
the power.
• Close the front cover. Make sure it snaps into place.
• Turn the unit back on after power has been restored.
• Remove and clean the Pre-Filter (see Care and Cleaning
section).
• Replace the Charcoal Filter (see Care and Cleaning
section).
• Replace the 99.97% True HEPA Filter (see Care and Cleaning
section).
• Move the air purifier to a stable, even surface.
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