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WARRANTY
The warranty period for our products is 2 years, unless otherwise stated, starting from the date of initial purchase
or the date of delivery.
If you have any problems or questions, you can easily access our help pages, troubleshooting tips, FAQ, and user
manuals on our service site: https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you can access all available online support,
designed to best meet your needs.
If you still cannot find an answer to your question or problem, then click on "Did the answer solve your problem?".
This will direct you to the Customer Support Request Form, which you can fill out to validate your request and
get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in accordance with the usage and specifications in
the user's manual.
This warranty does not apply to packaging or transportation problems during shipment of the product by the
owner. It also does not include normal wear and tear of the product, nor maintenance or replacement of
consumable parts.
EXCLUSION OF WARRANTY
- Accessories and wearing parts (*).
- Normal maintenance of the device.
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