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If the problem
is not due to one of the items listed in the
"Troubleshooting"
section...
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-807-6777
to locate an authorized service
company. When calling, please know the purchase date and the
complete model and serial number of your appliance. Be sure to
retain proof of purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air
Brand Home Appliances
Customer
eXperience
Centre
1901 Minnesota
Court
Mississauga,
ON LSN 3A7
Web address: www.jennair.ca
Or call: 1-800-807-6777.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description
of the problem you are having.
5. Proof of purchase (sales receipt).
User's guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances,
Customer
eXperience Centre.
JENN-AII
COOKING APPLIANCE WARRANTY
LIM ITED WARRANTY
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions
attached to or
furnished with the product, Jenn-Air brand of Whirlpool Corporation
or Whirlpool Canada LP (hereafter "Jenn-Air") will pay for factory
specified parts and repair labor to correct defects in materials or workmanship.
Service must be provided by a Jenn-Air designated
service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used
in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of
original purchase date is required to obtain service under this limited warranty.
SECOND THROUGH
FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT
PARTS
In the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructions
attached to or furnished with the product, Jenn-Air will pay for factory specified
parts for the following components
(if applicable to the
product) if defective in materials or workmanship:
•
Electric element
•
Electronic controls
•
Touch Pad and microprocessor
•
Glass ceramic cooktop: if due to thermal breakage
•
Magnetron tube
•
Sealed gas burners
ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or
repair house fuses, or to correct house wiring or plumbing.
2. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable
parts are excluded from warranty
coverage.
3. Repairs when your major appliance is used for other than normal, single-family
household use or when it is used in a manner that is
contrary to published user or operator instructions
and/or installation instructions.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in
accordance
with electrical or plumbing codes, or use of consumables
or cleaning products not approved by Jenn-Air.
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage
results from defects in materials or workmanship
and is reported to Jenn-Air within 30 days from the date of purchase.
6. Any food loss due to refrigerator or freezer product failures.
7. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be
repaired in the home and only in-home service is covered by this warranty.
8. Repairs to parts or systems resulting from unauthorized modifications
made to the appliance.
9. Expenses for travel and transportation
for product service if your major appliance is located in a remote area where service by an
authorized Jenn-Air servicer is not available.
10. The removal and reinstallation
of your major appliance if it is installed in an inaccessible
location or is not installed in accordance
with published installation instructions.
11. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty
is void if the factory applied serial number has been altered or removed from your major appliance.
The cost of repair or replacement
under these excluded circumstances
shall be borne by the customer.
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