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The hopper safety switch has
failed or hopper is open.
The auger shaft is jammed.
The auger motor has failed.
Display is Flashing "E5"
Possible Causes
The stove automaticaly
flashes "E5" when turned on.
Smoke Smell Coming Back Into The Home
Possible Causes
There is a leak in the vent pipe
system.
The gasket on the combustion
blower has gone bad.
Because it is a wood-burning device, this heater may emit a faint wood-burning odor. If it increases beyond normal,
or if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks. All
joints should be properly sealed. Clean the stove following the instructions in "Maintenance". If problem persists,
contact your dealer.
TROUBLE SHOOTING GUIDE
When operating the unit, be sure the hopper lid is closed so that the hopper safety
switch will activate. Check the wires leading from the hopper safety switch to the
control panel and auger motor for secure connections. Use a continuity tester to
test the hopper safety switch; replace if necessary.
Start by emptying the hopper. Then remove the auger motor by removing the auger
pin. Remove the auger shaft inspection plate in the hopper so that you can see the
auger shaft. Gently lift the auger shaft straight up so that the end of the auger shaft
comes up out of the bottom auger bushing. Next, remove the two nuts that hold
the top auger biscuit in. Then rotate the bottom end of the auger shaft up towards
you until you can lift the shaft out of the stove. After you have removed the shaft,
inspect it for bent flights, burrs, or broken welds. Remove any foreign material that
might have caused the jam. Also, check the auger tube for signs of damage such as
burrs, rough spots, or grooves cut into the metal that could have caused a jam.
Remove the auger motor from the auger shaft and try to run the unit. If the motor
will turn, the shaft is jammed on something. If the motor will not turn, the motor is
bad.
Possible Remedies: (Unplug stove first when possible)
The T-stat sensor has come unplugged from the control board. Check to see if the
sensor is unplugged. If the sensor is not unplugged, then the sensor is damaged or
has a short. If the sensor is damaged or has a short, it will need to be replaced.
Possible Remedies: (Unplug stove first when possible)
Inspect all vent pipe connections. Make sure they are sealed with RTV silicone that
has a temperature rating on 500°F or higher. Also, seal joints with UL-181-AP foil
tape. Make sure the square to round adapter piece on the combustion blower has
been properly sealed with the same RTV.
Inspect both gaskets on the combustion blower to make sure they are in good shape.
Replace if damaged.
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