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TROUBLE SHOOTING GUIDE
Display is Flashing "E3"
Possible Causes
The hopper is out of pellets.
The air damper is too far open
for a low feed setting.
The burnpot holes are blocked. Remove the burnpot and thoroughly clean it.
The air inlet, the interior
chambers, or exhaust system
has a partial blockage.
The hopper safety switch has
failed or hopper is open.
The auger shaft is jammed.
The auger motor has failed.
The Proof of Fire (POF)
thermodisc has malfunctioned.
The control board is not
sending power to the POF
thermodisc or other auger
system components.
Display is Flashing "E4"
Possible Causes
The air inlet, burnpot, interior
combustion air chambers,
combustion blower, or exhaust
pipe are blocked with ash or
foreign material.
The Proof of Fire (POF)
thermodisc has came upluged.
The Proof of Fire (POF)
thermodisc has malfunctioned.
The hopper is out of Pellets.
Possible Remedies: (Unplug stove first when possible)
Refill the hopper.
If on the low setting, you may need to close the damper all the way.
Follow all cleaning procedures in the maintenance section of the owner's manual.
When operating the unit, be sure the hopper lid is closed so that the hopper safety
switch will activate. Check the wires leading from the hopper safety switch to the
control panel and auger motor for secure connections. Use a continuity tester to
test the hopper safety switch; replace if necessary.
Start by emptying the hopper. Then remove the auger motor by removing the auger
pin. Remove the two bolts that hold the auger bracket to the auger tube. The auger
bracket will now be able to be removed from the auger tube. Remove the two bolts
on the side of the auger tube to remove the lower bearing of the auger. Pull the auger
out of the tube to free the jam. Inspect auger before replacing.
Remove the auger motor from the auger shaft and try to run the unit. If the motor
will turn, the shaft is jammed on something. If the motor will not turn, the motor is
bad.
Temporarily bypass the POF thermodisc by disconnecting the two wires and
connecting them with a short piece of wire. Then plug the stove back up. If the stove
comes on and works, you need to replace the POF thermodisc. This is for testing
only. DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will never shut
off, and if the fire went out, the auger will continue to feed pellets until the hopper is
empty with the POF thermodisc bypassed.
There should be a 5-volt (approximately) current going to the POF thermodisc after
the stove has been on for 10 minutes.
Possible Remedies: (Unplug stove first when possible)
Follow all cleaning procedures in the maintenance section of the owner's manual.
Check the (POF) thermodisc to see if the wires are connected properly.
Temporarily bypass the POF thermodisc by disconnecting the two wires and
connecting them with a short piece of wire. Then plug the stove back up. If the stove
comes on and works, you need to replace the POF thermodisc. This is for testing
only. DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will never shut
off and if the fire went out the auger will continue to feed pellets until the hopper is
empty if you leave the POF thermodisc bypassed.
Refill the hopper.
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