Appendix: Basic troubleshooting
If you encounter any of the following scenarios after installing your graphics card,
try performing one of the possible solutions before calling for technical support.
Problem
No display after the card is installed
Cause
Your card might not be properly installed.
Solution
Make sure that the card is not tilted or skewed on the slot.
Cause
Your monitor might not be properly connected.
Solution
Make sure that the signal cable is properly connected to
your monitor and graphics card.
Cause
Your graphics card is not supported by your motherboard.
Solution
Check the technical documentation that came with your
motherboard and check the required specifications for
your graphics card (e.g. AGP voltage requirement).
Cause
The graphics card's auxiliary power is not connected.
Solution
Make sure that the auxiliary power cables are properly
connected with the power supply unit.
Cause
Insufficient power supply.
Solution
Make sure that your power supply unit can provide the
minimum power requirement to your system.
Cause
Incorrect motherboard hardware system settings (e.g.
system control panel connections).
Solutions
• Make sure that the system control panel cables are con-
nected properly (e.g. power switch, reset).
• Make sure that your CPU, CPU fan and/or memory
DIMMs are in good working condition and are con-
nected properly.
19