Model
Voltage
25.2V
HEN.100
Pod
HTY.100
Capacity
1 L
*Run and Recharge times may vary dependent on ambient temperature and expected battery ageing
No.
Problem
1
Large RED light on
control panel is
flashing
2
Machine is difficult
to push on carpet
3
Floor brush cuts
out on rugs or
carpet
4
Vacuum lifts area
rugs
5
Floor head is not
picking up hair or
fibres
6
No power at
rotating floor brush
7
Machine will not
power up after
prolonged use
Weight
Protection
(Ready to
class
work)
Class III
3.2 kg
*Charging
Rated Power
Times
150 mins to
300W
100%
Possible Reason
There may be a blockage in the
system
The filter pod may be full
The carpet pile is very deep or dense
and can cause high
pressure inside the floor head
The carpet or rug pile is very deep
and can cause high
pressure on the brush, the safety
system cuts power to the brush
The vacuum suction may be too high
and/or the brush roll is picking up
the rug
The floor brush has excessive hair
wrapped around it
There is a partial blockage in the floor
head or wands
The brush head button is switched off
The machine is equipped with a
motor-protective thermostat as well
as battery extreme temperatures
protections, the system temperatures
are outside of working parameters
Sound Pressure
(LpA)
Uncertainty (KpA)
77 dB(A)
0.5 dB
Hand / Arm
Vibration
ah
≤ 2.5 m/s
2
Solution
Check the floorhead hose, wands,
connections and accessories,
remove any blockages, page 14
If there are no blockages in the
system, eject and replace the filter pod,
page 11
Open the air valve on top of the
floorhead to reduce pressure, page 9
Switch the machine from boost to
normal mode, page 8
Switch off floor brush from the
control panel, page 8
Switch the machine from boost to
normal mode, page 8
Switch the machine from boost to
normal mode and switch off the brush
roll, page 8
Adjust floor Tool Air Bleed Control, page 9
Remove the floor brush from the floor
head and clean, page 15
Check the floorhead hose and wands,
remove any blockages, page 14/15
Switch the machine off and then back
on again, page 8
Allow the machine and the battery to
cool down
16
Machine data (EN)
*Run Time
70 min (Low - Brush OFF)
55 min (Low - Brush ON)
16 min (High - Brush OFF)
14 min (High - Brush ON)
Dimensions L x W x H
270mm x 240mm x 1220mm
Trouble Shooting