Num'axes PIE1058 Guide D'utilisation page 30

11. Troubleshooting
11.1. The photos do not capture subject of interest
− Check the PIR sensitivity parameter setting. For warm environmental conditions, set the sensor sensitivity
to "High" and for cold weather use, set the sensor sensitivity to "Low".
− Try to set your camera up in an area where no heat sources are in the camera's field of view.
− In some cases, setting the camera near water will make it take images with no subject in them. Try aiming
the camera over ground.
− Avoid setting the camera up on small trees that are prone to being moved by strong winds. Try to set the
camera on stable and immovable objects (i.e., large trees).
− Remove any limbs which are right in front of the camera lens.
− At night, the PIR sensor may detect beyond the range of the infrared flash. Reduce the detection distance
by adjusting the PIR sensor sensitivity.
− Rising sun or sunset can trigger the PIR sensor. The camera must be reoriented.
− If a subject moves quickly, it may move out of the camera's field of view before the photo has been taken.
Move the camera further back or redirect it.
11.2. The camera stops taking images/videos or won't take images/videos
− Please make sure that the memory card is not full. If the memory card is full, the camera will stop taking
photos/videos. To avoid such problem, check that the cycle recording function in activated (ON).
− Check the batteries to make sure that there is enough power left for the camera to work.
− Make sure that the camera power switch is in the ON position and not in the OFF or SETUP position.
− Please format the memory card with the camera before using it or when the camera stops taking
images/videos.
11.3. The night vision flash range doesn't meet expectations
− Please check to make sure the batteries are fully charged or have enough power left.
− The "Maximum Range" setting offers the best IR flash range. Please adjust Night Mode to "Maximum
Range" for the best night vision flash range.
− 1.2V Ni-MH rechargeable AA batteries can offer a much better IR flash range; alkaline batteries cannot
deliver enough amperage to power the illuminator consistently at night.
− To ensure accuracy and quality of the night time images, please mount the camera in a dark environment
without any obvious light sources.
− Certain surroundings (like trees, walls, ground, etc.) within flash range can get you better night time
images. Please do not aim the camera to total open field where there is nothing within the IR flash range
to reflect the flash back.
12. After-sales service
Should your product stop working or develop a fault, first read this guide over, and then check the batteries and
replace/recharge them if necessary. Also check that you are using the product correctly.
If the problem persists, contact your distributor or check out on www.numaxes.com.
You can also contact NUM'AXES at +33.2.38.69.96.27 or export@numaxes.com.
Depending on the extent of the malfunction, you may have to return the product for service and repair.
Guide d'utilisation PIE1058 – indice A – Janvier 2023 - 30/72