The iron is plugged in and switched on at the socket
but will not heat up.
The iron does not get hot enough.
Contact Us
Helpline
If you are having a problem with your appliance, please call
our Helpline, as we are more likely to be able to help than the
store you purchased the item from. Please have the product
name, model number and serial number to hand when you
call to help us deal with your enquiry quicker.
UKHelpline03448710945
EIREHelpline1800409119
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Solution
•
This product has an auto shut-off feature. Check
that this has not been activated by pressing either
the precision vapour mist trigger (2) or the precision
temperature control (4) which will wake the product.
•
Check that the thermoglass soleplate (3) is not
damaged. For your safety, this product will not power up
if it is damaged.
•
Check that the main fuse board in your house has not
tripped. If tripped, contact the customer helpline (see
below).
•
Check the fuse in the plug.
Solution
•
Check the garments are not too damp through the use
of too much vapour.
•
Check that the temperature indicator light (15) is set to
the right level (see 'Temperature guide' on page 7).
The temperature will default to MAX when the iron is first
turned on.
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