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Limited
Warranty
What
your
warranty
covers:
• Defects in materials or workmanship.
For how
long
after
your
purchase:
• 90 days from date of purchase
Unit exchange, which includes parts and labor.
• 91 days to 1 year from date of purchase-Unit
exchange, which includes parts only ;
you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the
rental firm, whichever comes first.
What
we
will
do:
During the initial 90 days:
• Provide you with a new, or at our option, a refurbished
unit. The exchange unit is under warranty
for the remainder of the original product's warranty period.
After the 90 days and within one year:
• Provide you with a new, or at our option, a refurbished
unit. The exchange unit is under warranty
for the remainder of the original product's warranty period. We will bill you a flat exchange charge
to replace a defective unit. This charge covers the labor cost for its repair.
How
to make
a warranty
claim:
• Properly pack your unit. Include any cables, etc., which were originally provided with the product.
We recommend
using he original carton and packing materials.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the
product is within the warranty period must be presented to obtain warranty service. For rental
firms, proof of first rental is also required.
Also print your name and address and a description of the defect. Send via standard UPS or its
equivalent to:
Thomson
Inc.
11721
B Alameda
Avenue
Socorro,Texas
79927
• Pay any charges billed to you by the Exchange Center for service not covered by the warranty.
• Insure your shipment for loss or damage. Thomson accepts no liability in case of damage or
loss en route to Thomson.
• A new or refurbished unit will be shipped to you freight prepaid.
What
your
warranty
does
not
cover:
• Acts of nature, such as but not limited to lightning damage.
• Adjustment
of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for institutional or
other commercial purposes.
• Batteries.
• A unit purchased or serviced outside the U.S.A.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
38-EN
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