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product, MEDION may do so but you will be charged MEDION's standard rates for
repair and replacement for this service.
Before returning the product, please contact MEDION via the service hotline or via
the internet www.MEDION.co.uk. You will receive a reference number (RMA No.).
Please mark the outside of your package to ensure that this reference number is
clearly visible. Please submit a letter containing as much detailed information as
possible and, a full description of the defect or fault.
This should include:
•
a description of the fault;
•
when it occurred, how long it has been evident and how frequently it occurs;
•
any errors message(s) displayed when using the product;
•
a description of the circumstance(s) and conditions in which the fault occurs;
and
•
whether it is an intermittent or persistent fault.
This will greatly assist MEDION in identifying the defect, when submitted together
with the defective product.
Unless otherwise instructed by a MEDION representative in all cases, the product
must be returned complete with all parts which were included with the original pro-
duct. Incomplete contents of the returned package may lead to a delay in the repair
or replacement. MEDION does not accept any liability for any additionally submitted
material(s) which were not supplied with the original MEDION product.
This warranty does not affect your statutory rights in any way and is subject to the
applicable legal statutes of the country where the product was sold to you by an au-
thorised MEDION seller.
1.1.2. Scope
Subject to any exclusions set out within this warranty, where there is a defect in
your MEDION product covered by this warranty, MEDION will repair or replace the
MEDION product. The decision whether to repair or replace the product will be
made solely at the discretion of MEDION. MEDION may, in its own discretion, repla-
ce the product returned for repair under warranty with a replacement product that
is either identical or, in the event that such product(s) are no longer available, a pro-
duct of equal or superior specification and quality.
No warranty is given for batteries or rechargeable batteries or for consumable ma-
terials subject to wear and tear, i.e. for parts which have to be replaced periodically
during the normal use of the product, such as video-projector lamp.
Non critical failures that fall within industry specified tolerances e.g. noise, LCD pi-
xels are not covered by this warranty. Please consult the appropriate section in your
user or instruction manual for this product for exact specifications and tolerances.
To the extent which is permitted under law, MEDION will accept no liability for
burnt-in images on plasma or LCD products as a result of normal wear and tear du-
ring the operation of the product. Please refer to your user or instruction manual for
this product for detailed operating instructions for your plasma or LCD product.
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