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Troubleshooting
Most problems with your TV can be corrected by consulting the following
troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized
Service Representative who will visit your home for a fee to install your electronic
entertainment system and to instruct you in its operation. For details about this service, call
1-888-206-3359. For additional assistance while using your RCA product, please visit
www.rca.com/customersupport.
TV Problems
TV won't turn on
•
Press the TV button.
•
Make sure the TV is plugged in.
•
Check the wall receptacle (or extension cord) to make sure it is "live" by plugging in
something else.
•
Something might be wrong with your remote control. Press the POWER button on
the front of the TV. If the TV turns on, check the remote control solutions on page
30.
•
The front panel controls may be locked (disabled). Use the remote control to unlock
the front panel controls by selecting the Lock Fr. Panel in the PARENTAL CONTROL
menu and press OK (box won't have check mark).
Buttons don't work
•
If you're using the remote control, press the TV button first to make sure the remote
is in TV mode.
•
The front panel controls may be locked (disabled). Use the remote control to unlock
the front panel controls by selecting the Lock Fr. Panel in the PARENTAL CONTROL
menu and press OK (box won't have check mark).
•
Unplug the TV for two minutes and then plug it back in. Turn the TV on and try
again.
TV turns off unexpectedly
•
Sleep timer may have been activated. Go to page 28 for instructions.
•
KidPass may have been activated. Go to page 24 for instructions.
•
Wake-up timer turned on the TV and no remote or front panel buttons were pressed
for two hours.
•
Electronic protection circuit may have been activated because of a power surge.
Wait 30 seconds and then turn on again. If this happens frequently, the voltage in
your house may be abnormally high or low.
•
Unplug TV. Wait five minutes. Plug it in again.
TV turns on unexpectedly
•
Wake-up timer might have been activated. Go to page 28 for instructions.
•
You might have pressed CH+, CH- or OK on the remote accidentally.
Blank screen
•
Make sure you have connected the component to the TV correctly.
•
Make sure the component connected to the TV's turned on and the TV's tuned to
the corresponding video input channel.
•
Try another channel.
Chapter 5
Graphics contained within this publication are for representation only.
Chapter 5: Other Information
29
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