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Problem: Sudden drop in gas flow, or a reduced flame height
Possible Cause 1: Out of gas.
-Call your local gas company.
Possible Cause 2: Excess flow safety device may have been activated.
-Turn control knob to "OFF", wait 30 seconds and light outdoor fire table. If flames are still too low reset
the excessive flow safety device by turning off the control knob and the gas supply.
Disconnect the quick disconnect socket.
Turn Burner Control Knob to "HIGH". Wait 1 minute.
Turn Burner Control Knob off.
Reconnect the quick disconnect, turn on the main gas supply and perform a leak check at the Natural
Gas connection.
Problem: Irregular flame pattern,flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a paperclip into each of the burner ports to ensure they are
not clogged.
WARNING: Make sure burner is not on and the gas supply has been properly disconnected. Allow
15 minutes for unit to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase flame to "HIGH" setting.
Possible Cause 2: Low on Natural gas.
-Call your local gas company.
Possible Cause 3: Excess fl ow valve tripped.
-Refer to "Problem: Sudden drop in gas flow".
TROUBLESHOOTING
18 / 20
Burner Ports
5mm /
0.196"
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