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7 BEFORE CALLING AFTER-
SALES SERVICE
If you are experiencing a problem with
your appliance, please check the following
before contacting the after-sales service.
Your appliance is not operating
Check if:
• There is power
• The plug is correctly placed in the socket
• The plug fuse or the mains fuse has
blown
• The socket is defective. To check this,
plug another working appliance into the
same socket.
The appliance performs poorly
Check if:
• The appliance is overloaded
• The appliance door is closed properly
• There is any dust on the condenser
• There is enough space near the rear and
side walls.
Your appliance is operating noisily
Normal noises
Cracking noise occurs:
• During automatic defrosting
• When the appliance is cooled
or warmed (due to expansion of
appliance material).
Short cracking noise occurs: When
the thermostat switches the compressor
on/off.
Motor noise: Indicates the compressor
is operating normally. The compressor
may cause more noise for a short time
when it is first activated.
Bubbling noise and splash occurs:
Due to the flow of the refrigerant in the
tubes of the system.
Water flowing noise occurs: Due
to water flowing to the evaporation
container. This noise is normal during
defrosting.
Air blowing noise occurs: In some
models during normal operation of the
system due to the circulation of air.
The edges of the appliance in contact
with the door joint are warm
Especially during summer (warm seasons),
the surfaces in contact with the door joint
may become warmer during the operation
of the compressor, this is normal.
There is a build-up of humidity inside
the appliance
Check if:
• All food is packed properly. Containers
must be dry before being placed in the
appliance.
• The appliance door is opened frequently.
Humidity of the room enters the
appliance when the doors are opened.
Humidity increases faster when the doors
are opened more frequently, especially if
the humidity of the room is high.
The door does not open or close
properly
Check if:
• There is food or packaging preventing the
door from closing
• The door joints are broken or torn
• Your appliance is on a level surface.
• The compressor can run loudly or the
noise of the compressor/refrigerator
may increase in some models during
operating in some conditions such
that the product is plugged in for the
first time, depending on change in the
ambient temperature or change of usage.
That is normal; when the refrigerator
reaches the required temperature,
the noise decreases automatically.
Recommendations
• If the appliance is switched off or
unplugged, wait at least 5 minutes before
plugging the appliance in or restarting
it in order to prevent damage to the
compressor.
• If you will not use your appliance for
a long time (e.g. in summer holidays)
unplug it. Clean your appliance according
to chapter cleaning and leave the door
open to prevent humidity and smell.
• If a problem persists after you have
followed all the above instructions,
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