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EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies
Possible Cause
Gas leaking from
•Damaged hose.
cracked/cut/burned
hose.
Gas leaking from LP
•Mechanical failure due to rusting or
cylinder.
Gas leaking from LP
• Failure of cylinder valve from
cylinder valve.
Gas leaking between
•Improper installation, connection not
LP cylinder and
regulator connection.
Fire coming through
•Fire in burner tube section of burner due
control panel.
Grease fire or
•Too much grease buildup in burner area.
continuous excessive
flames above cooking
surface.
Troubleshooting
Problem
Possible Cause
GAS ISSUES:
Burner(s) will not light
•Trying to light wrong burner.
using ignitor.
•Burner not engaged with control valve.
Continued on next
page.
•Obstruction in burner.
•No gas flow.
•Vapor lock at coupling nut to LP cylinder.
•Coupling nut and LP cylinder valve not
ELECTRICAL ISSUES:
•Electrode cracked or broken; "sparks at
•Electrode tip not in proper position.
•Wire and/or electrode covered with
•Wires are loose or disconnected.
•Wires are shorting (sparking) between
mishandling.
mishandling or mechanical failure.
tight, and/or failure of rubber seal.
to blockage.
fully connected.
crack."
cooking residue.
ignitor and electrode.
Prevention/Solution
•Turn off gas at LP cylinder or at source on natural gas systems. Discontinue use of
product and replace valve/hose/regulator. Once valve/hose/regulator replaced
conduct complete leak check per manual.
•Replace LP cylinder.
•Turn off LP cylinder valve. Return LP cylinder to gas supplier.
•Turn off LP cylinder valve. Remove regulator from cylinder and
visually inspect rubber seal for damage. See LP Cylinder Leak Test
and Connecting Regulator to the LP Cylinder.
•Turn off control knobs and LP cylinder valve. Leave lid open to
allow flames to die down. After fire is out and grill is cold, remove
burner and inspect for spider nests or rust. See Natural Hazard
and Cleaning the Burner Assembly pages.
•Turn off control knobs and LP cylinder valve. Leave lid open to
allow flames to die down. After cooling, clean food particles and
excess grease from inside firebox area, grease cup, and other
surfaces.
Prevention/Solution
•See instructions on control panel and in Use and Care section.
•Make sure valves are positioned inside of burner tubes.
•Ensure burner tubes are not obstructed with spider webs or other
matter. See cleaning section of Use and Care.
•Make sure LP cylinder is not empty. If LP cylinder is not empty,
refer to "Sudden drop in gas flow" in Troubleshooting section.
•Turn off knobs and disconnect coupling nut from LP cylinder.
Reconnect and retry.
•Turn the coupling nut approximately one-half to three-quarters
additional turn until solid stop. Tighten by hand only - do not use tools.
•Replace electrode(s).
Main Burners:
•Tip of electrode should be pointing toward gas port opening on
burner. The distance should be 1/8" to 1/4". Adjust if necessary.
Sideburner (if featured):
•Tip of electrode should be pointing toward gas port opening on
burner. the distance should be 1/8" to 3/16". Adjust if necessary.
•Clean wire and/or electrode with rubbing alcohol and clean swab.
•Reconnect wires or replace electrode/wire assembly.
•Replace ignitor wire/electrode assembly.
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