Obtaining Warranty Service - Sun Microsystems SunPCi 1.1 Guide D'installation

Obtaining Warranty Service

After the warranty period, various service options are available; contact your local
service provider or your Sun reseller/sales office for a description of these options
and the benefits that each affords you.
The following procedure describes what to do if you believe that your SunPCi card
is defective while under warranty.
Note – The specific procedure you should follow depends on the warranty service
available from your service provider or sales representative.
Caution – Performing field upgrades to the processor or adding RAM DIMMS to
the card that are not supplied by Sun will invalidate your warranty.
Replacing a Defective Card
1. Make sure that the problem is with your card. Verify that the card is correctly
installed, as described in "Installing the SunPCi Card."
2. If there is a problem, contact your service provider or sales representative.
To speed service, have your system serial number and SunPCi card sales order
number available. Note that the benefits provided by your service provider may
differ from those provided by the standard Sun factory warranty.
3. Remove the defective card.
Follow the instructions in "Installing the SunPCi Card" on page en-4 to remove the
card, or have your service provider remove it for you.
Note – If you installed additional memory into your SunPCi card, make sure to
remove it before returning the card for service. The card you return should be
shipped in its original configuration; that is, with one 64-Mbyte RAM DIMM
installed, and with the add-on backplate and all accompanying materials. If you
require a replacement card, the replacement will not have additional memory
installed. Keep your additional memory to install when the replacement card
arrives.
SunPCi Hardware and Software Installation en-23