shark ION ROBOT RV700 NC Serie Guide D'utilisation page 11

MAINTENANCE
TROUBLESHOOTING
If any error lights are illuminated or flashing on your Shark ION™ Robot, see the error code
chart below:
ERROR CODE
Unit is turned off. Cycle power switch. If no response, place robot
ALL LED LIGHTS ARE OFF
on dock to charge.
CLEAN AND ! LIGHTS FLASHING Suction motor failure. Remove blockages and clean filters.
TOGETHER Remove dust bin and make sure nothing is blocking suction.
Robot may be stuck on an obstacle. Move robot to a new location
on a level surface.
CLEAN LIGHT FLASHING RED
Front bumper may be jammed. Check bumper.
If light continues to flash, remove the front caster wheel and clean
the wheel housing.
Robot may be stuck on an obstacle. Move robot to a new location
on a level surface.
MAX LIGHT FLASHING Front bumper may be jammed. Check bumper.
If light continues to flash, remove the front caster wheel and clean
the wheel housing.
Your robot's BotBoundary™ sensors are reporting an error.
DOCK LIGHT FLASHING
Please contact Customer Service at 1-800-798-7398.
Cliff sensors are reporting an error. Wipe cliff sensors with a
clean cloth.
CLEAN + DOCK LIGHTS FLASHING
TOGETHER
Robot cannot start due to an error. Ensure your robot is on a
level surface with no obstructions.
CLEAN + MAX LIGHTS FLASHING
The dust bin has been removed and needs to be reinserted.
TOGETHER
MAX AND ! LIGHTS FLASHING
A side brush is stuck. Remove debris from side brushes.
TOGETHER
CLEAN, MAX, AND ! LIGHTS
A wheel is stuck. Remove debris from wheel.
FLASHING TOGETHER
DOCK, MAX, AND ! LIGHTS
Blockage in brushroll. Remove obstruction.
FLASHING TOGETHER
For all other issues, please call Customer Service at 1-800-798-7398.
SOLUTION
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One (1) YEAR LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of
1 year from the date of purchase when it is used under normal household conditions and maintained
according to the requirements outlined in this instruction manual, subject to the following conditions and
exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options available
to you, including the possibility of upgrading to our VIP Warranty Service Options for select product
categories.
1. Normal wear and tear of wearable parts such as filters, pads etc., which require regular maintenance
and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $24.95 (subject to change) for return shipping costs will be charged at the time of return shipment
of the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service
and product specialists are also available at 1-800-798-7398 to assist with product support and warranty
service options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at
that time.
For Customer Service hours, visit sharkclean.com/support
Replacement parts are available for purchase at sharkaccessories.com. For more information on which
parts are classified as wearable and non-wearable, please visit sharkclean.com/warranty
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
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