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GAS FLOW
SYMPTOM
• Grill does not reach desired temperature or heats unevenly.
• The burner fails to ignite.
• Flame is low when burner is on high position.
• Flames do not run the whole length of the burner.
• Burner flame pattern is erratic.
CAUSE
The LP cylinder is low or empty.
Burner ports are dirty.
SYMPTOM
• Gas is smelled in conjunction with burner flames that appear yellow and lazy.
CAUSE
Spider screens on the burner is obstructed.
SYMPTOM
• The smell of gas and/or a light hissing sound.
CAUSE
Connection between regulator and LP cylinder could be
incomplete.
The regulator coupling with the LP cylinder could be
damaged.
GREASY GRILL (Peeling Paint & Flare-Ups)
SYMPTOM
• Inside of lid appears to have the appearance of peeling paint.
CAUSE
The flakes you see are accumulated cooking vapors
that have turned into carbon.
SYMPTOM
• Experiencing flare-ups when grilling or preheating.
CAUSE
There is leftover food from the previous meal.
The inside of the grill needs to be cleaned thoroughly.
WARNING: Do not attempt to make any repair to gas carrying, gas burning, ignition components or structural
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components without contacting Weber-Stephen Products LLC, Customer Service Department.
WARNING: Failure to use genuine Weber-Stephen parts for any repair or replacement will void all warranty
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protection.
CAUTION: The burner tube openings must be positioned properly over the valve orifices.
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SOLUTION
Replace LP cylinder.
Clean burner ports. Refer to "Cleaning the
Burner Ports."
SOLUTION
Clean spider screens. Refer to "Cleaning the Spider
Screens" in the Product Care section. Also refer to
the illustrations and information in this section about
proper flame pattern and spider screens.
SOLUTION
Extinguish any open flame. Remove and reinstall
the LP Cylinder. Refer to "Installing the LP Cylinder"
section of your owner's manual.
Extinguish any open flame. Remove the LP cylinder.
DO NOT OPERATE THE GRILL. Contact the Customer
Service Representative in your area using the
contact information on our website.
SOLUTION
This happens over time after repeated use of your
grill. This is not a defect. Clean the lid. Refer to the
"Product Care" section.
SOLUTION
Always preheat the grill on the highest setting for 10
to 15 minutes.
Follow the steps in the "Cleaning and Maintenance"
section to clean the grill inside from the top down.
TROUBLESHOOTING
Proper Burner Flame Pattern
The burner in your grill is factory set for the
correct air and gas mixture. When the burner is
performing correctly, you will see a specific flame
pattern. The tips may occasionally flicker yellow
(A), with a descending light blue (B) to dark blue
flame (C).
WARNING: Blocked and dirty ports can restrict
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full gas flow, resulting in a fire (D) in and around
the gas valves, causing serious damage to your
grill.
D
Spider Screens
The combustion air openings of the burners (E)
are fitted with stainless steel screens to
prevent spiders and other insects from spinning
webs and building nests inside the burners.
Additionally, dust and debris can accumulate
on the outside of the spider/insect screen and
obstruct the oxygen flow to the burners.
E
A
B
C
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