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BEFORE CALLING FOR SERVICE
Problem
Possible Causes
Moisture forms
• Moisture may form when the
on the dispenser.
temperature or humidity are
high.
Odors in the
• Interior needs to be cleaned.
refrigerator.
• Food with strong odor is in
the refrigerator.
• Some containers and
wrapping materials produce
odors.
The door(s) will
• Food package is keeping the
not close.
door open.
• Door was closed too hard,
causing other door to open
slightly.
• Refrigerator is not level. It
rocks on the floor when it is
moved slightly.
• Floor is uneven or weak. The
refrigerator rocks on the floor
when it is moved slightly.
• Refrigerator is touching the
wall or the cabinets.
Drawers are
• Food is touching the shelf on
difficult to move.
top of the drawer.
• The drawer track is dirty.
Sound of ice
• A batch of ice has been
dropping.
released into the ice bin.
Sound of water
• The icemaker is being
trickling.
supplied with water.
(CONT.)
Solutions
• Wipe off the moisture.
• Clean interior with sponge, warm water, and baking
soda. Be sure the soda is completely dissolved so
it will not act as an abrasive compound.
• Cover food completely.
• Use a different container or brand of wrapping
materials.
• Move the packages that keep the door from
closing.
• Gently close both doors.
• Adjust the height-adjusting screw.
• Be sure the floor is level and can adequately
support the refrigerator. Contact a carpenter to
correct sagging or sloping floor.
• Move the refrigerator.
• Keep less food in the drawer.
• Clean the drawer and the track.
• This sound is made when automatically made ice is
dropped into the ice storage bin. The volume may
vary according to the location of the refrigerator.
• This sound is normally made when the icemaker is
supplied with water after dropping the automatically
made ice.
• If this sound lasts more than 10 seconds, check for
a leak.
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