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Grease Leaking From
Door Not Closing
Cabinet Door
Properly
Unit Not Level
Grease Tray Is Full
No Smoke Is Being
No Wood Chips
Produced
Element Times Out, Not
Enough Heat To Wood
Chips
Damaged Wood
Chip Tray
"noP" Error Code
Bad Connection At
Connection Port
Meat Probe Damaged
Faulty Control Board
"Er1" Error Code
The Smoker Is Too Cold
To Function
"ErH" Error Code
The Smoker Has
Overheated / Exceeded
315°C / 600°F
"ErR" Error Code
Grill Probe Wire Not
Making Connection.
Grill Probe
22
Ensure door is closed, seal is not damaged, and the door latch is secure.
Move unit to a level cooking surface. Ensure that there is no damage to the support legs.
Empty grease tray and re-install. Follow Care and Maintenance instructions.
Add wood chips to the wood chip tray.
The heating element is not staying on long enough to heat the wood chips, which is due to the TEMP
being set too low. First, open the rear vents completely to promote airflow. Next, reset TEMP higher to
turn on the element for 20 minutes.
Wood chip tray needs to be replaced. Contact Customer Care for a replacement parts.
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure the meat
probe adapter is firmly connected. Check for signs of damage to the adapter end. If still failed, call
Customer Care for replacement part.
Check for signs of damage to the wires of the meat probe. If damaged, call Customer Care for
replacement part.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Outdoor temperature is too cold for the heating element to function. Move smoker to warmer
location and retry. If element still fails after multiple attempts, call Customer Care for assistance.
Press and hold the Power Button to turn the unit off, and allow smoker to cool. Follow Care and
Maintenance instructions. After maintenance, press the Power Button to turn the unit on, then select
desired temperature. If error code still displayed, contact Customer Care.
Access the electrical components on the base of the unit (see Electric Wire Diagram ) and check for
any damage to the Grill Probe wires. Ensure Grill Probe spade connectors are firmly connected, and
connected correctly, to the Control Board.
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty. Contact Customer Care
for a replacement part if damaged.
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