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Troubleshooting Guide
PROBLEMAS
SOLUCIONES
Poor FM reception.
• Make sure FM antenna wire is fully extended.
• Electrical interference in your home can cause poor
reception. Move the unit away from them (especially
those with motors and transformers).
Bluetooth® devices doesn't
• Make sure your bluetooth® device is working properly.
pair with this unit.
Make sure the source is Bluetooth® mode.
• Check your device's manual for details on
Bluetooth® pairing and linking.
No sound.
• Make sure the current mode is correct.
• Make sure you've turned on the connected device, and
music are being played back.
• Check if volume is set to zero.
Limited Warranty
AVC MULTIMEDIA ("AVC") makes the following limited warranty. These limited warranties
extend to the original consumer purchaser and is limited to non-commercial user of the product.
One Year Parts & Labor Warranty
AVC products purchased in the United States are warranted to be free from defects in materials
or workmanship for a period of one year from the date of their original retail purchase. If the
unit fails to conform to this warranty, we will service the product using new or refurbished parts
and products, at AVC's sole discretion.
During a period of one year from the effective warranty date, AVC will provide, when needed,
service labor to repair a manufacturing defect at its designated Service Center. To obtain
warranty service in the United States, you must first call our Customer Support Center at 1-800-
506-5746 or 1-877-252-6873, during the hours listed in the box below. The deternination of
service will be made by AVC customer support.
PLEASE DO NOT RETURN YOUR UNIT TO AVC WITHOUT PRIOR AUTHORIZATION. New or
remanufactured replacements for defective parts or products will be used for repairs by
AVC at its designated Service Center for one year from the defective warranty date. Such
replacement parts or products are warranted for an additional one year from the date of repair
or replacement. The Customer will be required to ship the unit to the Service Center indicated
at the time Customer Support is contacted to make the necessary repairs. The customer is
responsible for all transportation charges to the service facility.
Packaging and Shipping Instruction
When you send the product to the AVC service facility you must use the original carton box and
packing material or an equivalent as designated by AVC.
Your Responsibility
(1) You must retain your bill of sale to provide proof of purchase.
(2) These warranties are effective only if the product is purchased and operated in the U.S.A.
or Canada.
(3) Warranties extend only to defects in material or workmanship, and do not extend to any
product or parts which have been lost or discarded, or damage to product or parts caused
by misuse, accident, improper operation or maintenance, or use in violation of instructions
provided with the product, or to product which has been altered or modified without
authorization of AVC, or to products or parts thereof which have had the serial number
removed or changed.
Out of Warranty
In the event your product requires repair after the limited warranty period has expired,
please contact our customer Support center at 1-800-506-5746, 1-877-252-6873 or www.
RCAav.com
Hours: Monday-Thursday: 9am-7pm, Friday: 9am-5pm, Saturday: 9am-NOON Eastern time.
Important: You are responsible for any transportation, shipping or insurance relative to the
return of the product to our Product Returns Center.
All warranties implied by state law, including the implied warranties of merchantability and
fitness for a particular purpose, are expressly limited to the duration of the limited warranties
set forth above. With the exception of any warranties implied by state law as hereby limited, the
foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements and
similar obligations of manufacturer or seller with respect to the repair or replacement of any
parts. In no event shall AVC be liable for consequential or incidental damages.
No person, agent, distributor, dealer or company is authorized to change, modify or extend
the terms of these warranties in any manner whatsoever. The time within action must be
commenced to enforce any obligation of AVC arising under the warranty or under any statute,
or law of the United States or any state thereof, is hereby limited to one year from the date of
purchase. This limitation does not apply to implied warranties arising under state law.
This warranty gives you specific legal rights and you may also have other rights, which may vary
from state to state. Some states do not allow limitation on how long an implied warranty lasts,
when an action may be brought, or the exclusion or limitation of incidental or consequential
damages, so the above provisions may not apply to you.
For more information on other products and services, please contact our web site at www.
RCAav.com
Important: Also keep your "Bill of Sale" as proof of purchase.
Model no. ................................................................. Product name ................................................
Type of set ........................................................................................................................................
Serial no. ...................................................................Invoice no. ......................................................
Date purchased ........................................................ Dealer name ...................................................
FOR SERVICE AND REPAIR, PLEASE VISIT www. RCAav.com
Specifications and external appearance are subject to change without notice.
© 2013 AVC MULTIMEDIA
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