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Troubleshooting
Unit does not operate on any speed or Pulse.
•
Is the unit plugged in? Does the outlet work?
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Is the lid locked in place? See "How to Use" sections.
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Is the large food pusher in place? See "How to Use" sections.
Food is not sliced or shredded uniformly.
•
Packing too much food in the food chute or pushing too hard on
the food pusher may cause the processed food to be irregularly
sliced or shredded. Refer to the Food Processing Charts for
recommended sizes and quantities.
Unit stops and will not come back on.
•
Is the lid locked in place? See "How to Use" sections.
•
Is the outlet still working? Check it by plugging in a working lamp
or other appliance. You may have overloaded the circuit and blown
a fuse or tripped the circuit breaker.
•
Turn unit OFF, allow to stand for 3 to 4 minutes, and then turn
back ON.
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If none of these suggestions correct the problem, DO NOT attempt
to repair the unit. Call the Customer Service number.
•
Is the large food pusher in place? See "How to Use" sections.
Unit has a burning smell.
•
There may be a residue left on the motor from the manufacturing
process, causing a slight odor during initial use. This will go away.
If a strong odor or any visible smoke appears, unplug unit
IMMEDIATELY and call the Customer Service number.
Motor seems weak.
•
Are you using the recommended food size and quantity to be
processed? Refer to the Food Processing Charts for recommended
food sizes and speeds.
Cheese is not shredding well.
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Cheese should be processed immediately after being removed
from the refrigerator. Soft cheese like mozzarella should be placed
in the freezer for 30 minutes prior to processing to ensure it is firm
enough for shredding.
Vegetables are not shredding or slicing.
•
Store vegetables with high water content in the refrigerator prior to
processing. Room-temperature vegetables are less firm and do not
perform as well.
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