LG LSXS22423 Serie Manuel Du Propriétaire page 36

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36 SMART DIAGNOSIS
SMART DIAGNOSIS
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This gives you the capability of speaking
directly to our trained specialists. The specialist
records the data transmitted from your machine
and uses it to analyze the issue, providing a fast
and effective diagnosis.
If you experience problems with your refrigerator,
call to the LG service center. Only use the Smart
TM
Diagnosis feature when instructed to do so
by the LG call center agent. The transmission
sounds that you will hear are normal sounds
similar to fax machine.
Smart Diagnosis TM cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
TM
Smart Diagnosis .
USING SMART DIAGNOSIS
First, call to the LG service center. Only use the
TM
Smart Diagnosis feature when instructed to
do so by the LG callcenter agent.
1
Lock the display. To lock the display, press
and hold the Lock button for three seconds.
(If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.)
2
O
pen the refrigerator door.
3
Hold the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the call center.
4
Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
5
After you hear three beeps, release the
Freezer button.
6
Keep the phone in place until the tone
transmission has finished. This takes about
three seconds, and the display will count
down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
TM
NOTE
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
affect the function.
Use the home telephone for better
communication performance, resulting
in better service.
Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis TM to malfunction.