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Troubleshooting
Problem
Can not establish
the USB connec-
tion between your
device and PC.
Can not establish
the Wi-Fi connec-
tion between your
device and client.
The client con-
nected to the
device can not ac-
cess the Internet.
All manuals and user guides at all-guides.com
Suggested Solution
•
You need to install the software. Run the in-
stallation program in path of My Computer >
ZTEMODEM.
•
If the driver of your device is abnormal,
please reinstall the software. You need to
uninstall the software first.
•
Make sure the Wi-Fi function is active. Press
the WPS button to enable
Wi-Fi function.
•
Refresh network list and select the correct
SSID.
•
Check the IP address to make sure your cli-
ent can obtain an IP address automatically in
the Internet protocol (TCP/IP) properties.
•
Type the correct network key (Wi-Fi pass-
word) when you connect to the device.
•
Make sure your SIM card is available.
•
Change the location to find a place with good
signal.
•
Check WAN Connection mode setting.
•
Contact with your service provider and con-
firm your APN settings.
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