10 Troubleshooting
Carry out the problem-solving measures described in the following
section before contacting Customer Support.
Turn off the DVD player immediately as soon as you suspect a malfunc-
tion. Unplug the power plug and check whether the DVD player is
unusually warm or whether smoke is rising from it.
Problem
The DVD player
does not work
No audio
28
ODYS PDV - 57024
Possible cause
Disc cover not closed
No disc inserted
Disc inserted the wrong way
Disc dirty or deformed
Regional code of the player
does not match the regional
code of the DVD
Moisture on lens
Device not properly
connected
Headphones connected
DVD sound settings incorrect
Disc dirty or deformed
Remedy
Close disc cover
Insert disc
Insert disc with label facing
up
Clean disc, or insert other
disc
Purchase DVD with
corresponding regional
code
Remove disc and turn off
DVD player for at least two
hours
Check connexions and
connect device in the
correct way
Pull out the headphones
Check sound settings and
set sound correctly
Clean disc, or insert other
disc