Corrective Action - Dyna-Glo DGPH101BR Manuel Du Propriétaire

TROUBLESHOOTING
PROBLEM
Pilot won't light
Note: Heater operates
at reduced efficiency
below 40ºF/ 4ºC
Pilot won't stay lit
Burner won't light
Burner flame is low
Carbon build-up
Thick black smoke
ONE-YEAR LIMITED WARRANTY
If within one year from the date of original purchase, this item fails due to a defect in material or workmanship,
we will replace or repair at our option, free of charge. To order parts or to obtain warranty service, call
1-877-447-4768, 8:30AM –4:30PM, CST, Monday – Friday. This warranty does not cover defects resulting from
improper or abnormal use, misuse, accident, or alteration. Failure to follow all instructions in the owner's
manual will also void this warranty. The manufacturer will not be liable for incidental or consequential damages,
or common erosion of outdoor products. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which vary from state to state.
POSSIBLE CAUSE
Cylinder valve is closed
Blockage in orifice or pilot tube
Air in gas line
Low gas pressure with cylinder valve
fully open
Igniter fails
Dirt built up around pilot
Connection between gas valve and pilot
assembly is loose
Thermocouple is not operating correctly
Propane cylinder is frosted over
Blockage in orifice
Control knob is not in ON position
Gas pressure is low
Outdoor temperature is less than 40ºF (4ºC)
and tank is less than 1/4 full
Control knob fully ON
Dirt or film on reflector and burner screen
Blockage in burner

CORRECTIVE ACTION

Open valve
Clean or replace orifice or
pilot tube
Open gas line and bleed it
(pressing control knob in) for not
more than 1 - 2 minutes or until
you smell gas
Turn cylinder valve OFF and replace
cylinder
Use match to light pilot; obtain new
igniter and replace
Clean dirt from around pilot
Tighten connection and perform
leak check
Replace thermocouple
Wait until the propane cylinder
warms up and becomes unfrosted
Clear blockage
Turn control knob to ON
Turn cylinder valve OFF and replace
cylinder
Use a full cylinder
Check burner and orifices for
blockage
Clean reflector and flame screen
Remove blockage and clean burner
inside and outside
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