If the adjustable base fails to operate, investigate the symptoms and possible solutions
provided in the chart below:
SYMPTOM
Remote control illuminates and appears to be
operable, but will not activate base.
No features of the base will activate.
Remote control will not illuminate.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
22
Performance Models Signature Owners Manual 99301468-b
TROUBLESHOOTING
SOLUTION
• Verify power cord is plugged into a working, grounded
electrical outlet. A grounded, electrical surge protection
device is recommended. Test outlet by plugging in
another working appliance.
• Program the remote control (see Remote Control
Programming section of this manual for programming
procedures).
• Unplug power cord, wait 30 seconds and plug in to
reset electronic components.
• Electrical circuit breaker may be tripped. Check
electrical service breaker box to verify.
• Defective surge protection device or electrical outlet.
Test outlet by plugging in another working appliance.
• Replace batteries in the remote control.
• Base mechanism may be obstructed. Elevate base and
check for obstruction. Remove obstruction.
• Head section may be too close to the wall.
• Headboard may be too close the edge of the mattress.
Verify a 1.5" (38.1mm) to 2" (50.8mm) distance
between headboard brackets and mattress. Adjust if
required.