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PROBLEM
The Pro Steam Pocket
will not turn-on.
(The Blue Light is NOT
Illuminated.)
The Pro Steam Pocket
will not make steam.
Cannot activate steam mode
on the Pro Steam Pocket
Mop.
(Blue light remains
flashing.)
The Pro Steam Pocket
leaves water on the floor or
is becoming hard to push.
The Pro Steam Pocket
left a white spot on the
floor.
Floors are cloudy, streaky or
spotty after steaming.
Unable to Resolve Your
Issue?
16
TOLL FREE / SANS-FRAIS: 1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
Mop
®
Ensure the power cord is plugged in correctly to a working
electrical outlet.
Verify the Steam Control button is illuminating a solid blue
Mop
®
color. indicating a steam setting has been selected. Ensure that
the unit is filled with water.
Unplug the unit it from the electrical outlet, wait 15-30 seconds,
®
then plug the unit back in.
Confirm that the cleaning pad is properly affixed to the mop
Mop
®
head and not overly saturated. If the pad is overly wet, unplug
the unit, wait 2 to 3 minutes for the pad to cool, and then
replace with a clean dry mop pad.
Mop
®
Always use the wet steam mop in the correct manner. Never
leave the unit with a wet pad idle for an extended period of
time.
This may be the result of residue from chemicals previously used
to treat the floor. Be sure to follow the "Steps to a Shark
Floor" and the "Pad Care Guide" in your manual to prevent this
issue.
If you are still having difficulty using the
Pocket
Mop,
®
at 1-800-798-7398.
Pro Steam
give our Customer Care Center a call
Clean
®
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