Troubleshooting
22
US
CA
Problem
Cooktop burners
The burner flames are
uneven, very large,
yellow or yellow-tipped
or sooty.
The ignitor keeps
clicking (continuous
spark) even when a
burner has lit.
Griddle
The surface is discolored
in patches.
There is a power failure –
can I still use the griddle?
Grill
Flare-ups during grilling.
There is a power failure –
can I still use the grill?
Possible causes
Technical fault: the gas is the
wrong type or hasn't been
adjusted properly.
Dirty or wet ignitor(s).
Oils cook onto the surface with
repeated use.
Power outage in your home or
neighborhood.
Fatty cuts of meat.
Grill grate is not positioned
correctly; grease runs down into
the radiant tray rather than the
grease drip-pan.
Power outage in your home or
neighborhood.
What to do
Do not use your cooktop
burners. Contact your
Authorized Service Center or
Customer Care.
Clean the ignitor(s). See 'Care
and cleaning' for instructions.
This is normal and doesn't affect
cooking performance.
The griddle cannot be used
until power is restored.
Minor flare-ups are normal. To
minimize them, trim excess fat
off meat before grilling.
Turn the grill off, wait for
it to cool, then position it
correctly. See 'Using the grill' for
instructions and illustrations.
The grill cannot be used until
power is restored.