Troubleshooting - Staples SPL-NXC18UA Manuel D'installation

Troubleshooting

If you have a problem with your shredder, check the issues and resolutions
below. If you cannot solve the problem, contact our product support experts at
1-866-790-8026. Do not open the shredder head to attempt to repair. It could
expose you to electric shock and will void your warranty.
ISSUE
Shredder will not
turn on.
Paper is jammed in
the paper entry.
Shredder suddenly
stops while
shredding.
Shredder shreds
fewer sheets than
listed capacity
10
RESOLUTIONS
a. Make sure the shredder is plugged in.
b. Make sure the main power switch is in the ON ( I ) position.
c. Make sure the unit has not overheated. See the OVERHEATING
section.
d. Make sure the waste bin is properly inserted. The Yellow LED will
light indicating "Door Open". See the DOOR OPEN section.
a. The unit will stop when shredding has overloaded. Grasp the
excess paper and pull while holding down the reverse
button for 5 seconds. Once the paper is removed, recount the
pages, and continue to shred with bundles of 18 sheets or less.
Be careful not to place your hands near the feed opening to
prevent any injuries.
b. If the jam is not removed by the above process, you can use the
manual reverse (
jammed paper free. If the jam cannot be cleared following this
process, unplug the unit and carefully remove the jammed paper
manually.
a. Make sure the unit has not overheated. See the OVERHEATING
section.
b. Make sure the waste bin is not full. See the EMPTYING BIN
section.
c. Make sure the waste bin is properly inserted. The Yellow BIN
FULL LED (
inserted.
d. Make sure the unit is not overloaded. See OVERLOAD section.
Cutting blades should be lubricated. See MAINTENANCE
section.
) and forward (
) will be illuminated if the bin is not properly
) buttons to work the
SPL-NXC18UA