Troubleshooting
Investigate the "Problem" and apply the "Remedy" below.
If the problem still exists after following the remedy, contact an authorized service center.
Problem
The action stops mid-way.
The seat cannot be reclined and
the legrest cannot be lowered.
The massage rollers do not come
up to the shoulder or neck.
The height of the left and right
massage rollers is different.
"Heat" massage rollers do not
get warm.
The "Heat" massage rollers do
not cool down even after being
turned off.
Reclining does not take place even
though a massage is started.
(The seat does not automatically
recline.)
The backrest does not return to
the upright position.
EN44
Cause and Remedy
If excessive force is applied to the massage rollers during operation, in
the interests of safety the action may stop.
→ Turn off the power switch, wait for approx. 10 seconds and then turn the
power switch on again.
If the operation returns to the menu selection screen while a course was
ongoing, the operation stops.
There was a power outage.
→ Since the operation would have stopped, press
the backrest and the massage rollers to the storage position, and then start
to use again.
(The operation does not restart even if the unit has recovered from a power failure.)
If the unit encounters an obstacle or if excessive force is exerted on it
during operation, in the interests of safety the unit will come to a stop.
→ When the backrest and the legrest have stopped, switch slide the power
switch on the backside of unit body to the "off" position, and switch it "on"
again after about 10 seconds, and then operate the unit.
If your head does not contact the pillow or your back does not contact
the backrest, the shoulder position may be detected as lower than the
actual position during the body scanning of shoulder roller position.
→ Sit on the seat in the deepest position and put your head on the pillow, and
then repeat the operations again from the start.
An alternating tapping method is employed, which means that this phenomenon
will naturally occur. There is nothing wrong with the unit.
"Heat"is set to Off.
Sense of warmth from the massage rollers differs depending on your
body shape, the massage body part, massage action, clothing, and
room temperature.
Because of the structure of the heater, the "Heat" massage rollers will
feel warm for a while after heating due to the residual heat.
Continuing to massage the same area even after turning off the "Heat"
switch may increase the temperature felt.
If you have adjusted the reclining before use, it will not recline
automatically.
If the unit is stopped by automatic shut-off or by pressing
will not return automatically for safety.
→ To return from the reclined position to the original position, press
twice.
twice to return
(EN22 to EN23)
(EN42)
(EN41)
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