Troubleshooting Guide
Before requesting service, make the below checks. If you are in doubt about some of
the check points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or
e-mail consumerproducts@panasonic.com, or web site
(http://www.panasonic.com).
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at
1-800-561-5505, web site (www.panasonic.ca), or an authorized Servicentre
closest to you.
Reference pages are shown as black circled numbers :.
Problem
No power.
Unit turns off
automatically.
Cannot charge
battery pack or the
[CHG] indicator fails
to light.
Unit doesn't work
when powered by the
battery pack.
No response when
buttons are pressed.
Play fails to start or
stops soon after
starting.
Check connections to the AC adaptor or battery pack.
: ;
Release the hold mode. ?
Confirm the battery charge on the unit's display. ;
You cannot turn on the unit with the remote control if the
unit is powered by the battery pack.
The unit turns off after it has been stopped for about
15 minutes (5 minutes when using the battery pack) to
conserve power. Turn the unit on again. >
The battery pack can only be recharged when the unit is
off. ; >
The charging time increases if the battery pack is warm
and charging may not be possible under some
circumstances. Wait for the battery pack to cool off.
Check connection to the AC adaptor. :
The battery pack has protection circuitry that activates if
the pack becomes too hot or too cold. The battery pack
will not work if this occurs. Use the unit at about 20 oC
(68 oF). 7
Some discs prohibit certain operations. 8
Release the hold mode. ?
If there is no response at all, the unit may have been
affected by lightning or static electricity. Try turning the
unit off and on again. Alternatively, turn the unit off,
disconnect the power source (AC or battery pack)
reconnect the power and turn the unit on again.
Condensation may have formed in the unit. Wait an hour
for it to clear.
This unit cannot play discs other than those specified. 8
Wipe the disc clean. 9
Ensure the disc is inserted correctly. >
Check the ratings setting. O
Solution
39
RQT6077