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Motorised 1080p ip Wi-Fi caMera
If your problem is not covered below, please contact our technical support department.
Symptoms
The camera is not detected as
being online when connected to a
smartphone or tablet
Cannot connect to camera over
local area network
The camera feed
cannot be accessed over the
Internet
Poor quality or shaky image
Motion detection is triggered un-
necessarily
Possible causes
Camera connection too slow
Network/power supply issue
Network configuration problem
Network configuration problem
Incorrect video settings
Incorrect video settings
Incorrect motion
detection settings
Solutions
Temporarily connect your smart-
phone or tablet to the same net-
work as the camera when adding
to the app.
Check your network and electrical
connections.
Temporarily connect using the net-
work cable if the camera is con-
nected over WiFi
Check your camera's network
connection settings. Reset your
camera if it is no longer accessible.
Check your device settings (box,
router)
Check the video settings and re-
duce the quality if necessary
Check the video settings and re-
duce the quality if necessary
Reduce the monitored area or sen-
sitivity of detection.
Move the camera.
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