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Troubleshooting

Problem
Display shows "EE"
Display shows "88"
Fireplace does not
blow warm air.
The RED LED is
blinking constantly
and the blower motor
does not start.
The fireplace turns
off automatically.
Remote control is not
working
Root Cause
The thermostat sensor is
broken or disconnected.
Manual reset overheat
protection has triggered.
Cool down cycle
Thermostat setting is
preventing the fireplace
from turning on.
Proximity switch cut off
The slide out moves and
activates the safety cut off.
Weak or defective
batteries
Poor signal
Distance
Corrective Action
Unplug the fireplace and remove the back panel.
Check that the thermostat is plugged into the main
circuit board. If this does not solve the problem,
contact customer service for a replacement
thermostat sensor.
Inspect the fireplace and check that the air inlets
and outlets are not blocked as this may cause
overheating.
Normal operation will continue for 30 seconds
before shutting down.
Adjust the temperature setting to ensure that the
thermostat is set higher than the current room
temperature.
Ensure there are no obstructions within a minimum
distance of 6 inches from the air vents. Press the
Power button to restart the fireplace.
Do not use the fireplace if the slide out is not in the
fully extended position.
Replace the remote batteries.
Press the remote control buttons with an even
motion and gentle pressure. Repeatedly pressing
buttons in rapid succession may cause the remote
to malfunction.
Operate the remote at a distance less than 20 feet
from the front of the fireplace. Point the remote at
the control panel.
12

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