Warning Messages; Troubleshooting - Sony Ericsson UP-DR100 Mode D'emploi

Message Description and Remedy
PAPER END The paper corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
roll. (page 37)
PAPER ERROR • The paper corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
• Something is wrong with the data
on the IC seal attached to the paper
roll.
tReplace the ink ribbon and
RIBBON END The ink ribbon corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper
roll. (page 37)
RIBBON ERROR • The ink ribbon may break.
tRepair it with adhesive tape.
• Something is wrong with the data
on the IC seal attached to the paper
roll.
tReplace the ink ribbon and
• The ink ribbon corresponding to the
designated number of sheets is
exhausted.
tLoad a new ink ribbon and paper

Warning messages

When a warning condition occurs, the warning message
appears, but the ALARM indicator does not light. The
remedy is listed below next to each message.
Message Description and remedy
HEAD IN COOLING The thermal head is too hot.
tWait for the message to disappear.
Printing will then resume
automatically.
PLEASE WAIT The printer ejects the paper because
the printer has received the stop
command or the printer stops printing
due to some problem.
tWait for the message to disappear.
roll. (page 37)
paper roll with a new ink ribbon
and paper roll. (page 37)
(page 41)
paper roll with a new ink ribbon
and paper roll. (page 37)
roll. (page 37)

Troubleshooting

Before submitting the product for repair, please recheck
the following. If the unit still does not operate properly,
contact your supplier or nearest Sony Service Center.
Problem Cause and Remedy
Cannot load the paper You may be trying to load the paper
with the right and left sides reversed.
tLoad the paper after matching the
colors of the flange of the paper and
the flange holder of the printer
correctly. (page 39)
Cannot load the ink You may be trying to load the spools of
ribbon the ink ribbon wrongly.
tLoad the ink ribbon after matching
the colors of the spools of the ink
ribbon and the spool holders of the
printer correctly. (page 39)
NO PAPER is The paper roll is not loaded correctly.
tLoad the paper correctly. (page 37)
displayed even though
paper roll is loaded.
NO RIBBON is The ink ribbon is not loaded correctly.
displayed even though tLoad the ink ribbon correctly.
the ink ribbon is (page 37)
loaded.
The image is printed The paper is loaded at an angle. Try to
out of place on the eject several sheets of paper by
paper. keeping the FEED button pressed for
more than one second after loading.
tEjecting the paper by pressing the
FEED button helps to put the
remaining paper in the correct
position. (page 40)
Paper is left even This is not a malfunction. Extra sheets
though PAPER END of paper are provided with each roll of
is displayed. paper.
tRemove the remaining paper and
load a new ink ribbon and paper
roll. (page 37)
Ink ribbon is left even This is not a malfunction. Extra ink
though RIBBON END ribbon is provided.
tRemove the remaining paper and
is displayed.
load a new ink ribbon and paper
roll. (page 37)
HEAD IN COOLING The filter may be dirty.
tClean the filter. (page 49)
is displayed
frequently.
A vertical white stripe Dust may have accumulated on the
appears on the thermal head.
tClean the thermal head elements
printout.
with a soft dry cloth. (page 49)
The printed paper The printed pages are not ejected and
cannot be ejected stacked properly on the paper output
correctly. tray after they are cut.
tIt is recommended to use the UPA-
DR100PS PRINT STACKER (not
supplied) so that they are ejected
and stacked properly.
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Troubleshooting