Troubleshooting Naída Ci Leds - Advanced Bionics Naida CI Q70 Mode D'emploi

4 Replace the cable.
5
Replace the headpiece.
If these measures do not resolve the problem, contact a hearing care professional or Advanced Bionics
immediately for further assistance.
If no sound is heard or a solid red LED is indicated on the Naída CI processor LED, try the following
troubleshooting steps:
Remove the battery cartridge.
1
Reattach the battery cartridge.
2
If you are using Zn-Air batteries and steps 1 and 2 do not resolve the problem, replace
3
with fresh Zn-Air batteries and reattach the battery cartridge.
If you are using PowerCels, try a PowerCel with a known full charge and reattach.
4
If these measures do not resolve the problem, contact a hearing care professional or Advanced
Bionics immediately for further assistance.
If static or distorted sounds are heard, try the following troubleshooting steps:
Remove any materials (hat, scarf, headband, etc.) that may be covering your microphone.
1
Visually inspect the cable for any damage or breakage. If any problems are noted, replace cable.
2
Verify that the cable is firmly attached to the headpiece and sound processor and that the
3
headpiece is positioned properly on the head.
Verify that the desired program setting and volume level have been correctly set. If synced to a
4
an AB myPilot, do a status read out to confirm correct program, volume, and sensitivity settings.
If the input is from the headpiece microphone and the static or distorted sounds persist,
5
replace the headpiece cable.
Visually inspect the microphones for signs of debris or wear.
6
If available, replace the headpiece and/or headpiece Color Cap.
7
Clean the battery contacts on the processor.
8
Replace the Microphone Cover.
9
Replace the T-Mic 2 Cover.
10
Unaided listeners may perform a listening check of the input sound sources as described
11
in the Listening to the Microphone and Auxiliary Inputs
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Naída CI Sound Processor User Guide
section of the User Guide.
If these measures do not resolve the problem, contact your hearing care professional or
Advanced Bionics immediately for further assistance.
If sounds are muffled or distorted:
Confirm that no clothing or material is obstructing the microphone opening.
1
Repeat the troubleshooting steps for when static is heard, listed above.
2
If the Naída CI battery contacts appear to have rust forming on them:
Clean the contacts with a hearing aid brush or dry cotton swab.
1
If the Naída CI sound processor does not power up:
1 Remove and replace the battery cartridge.
2 Verify that a charged PowerCel or two fully charged Zn-Air batteries are in place.
Verify that the PowerCel is seated properly or the Zn-Air batteries are inserted correctly.
3
4 If the problem continues, contact a hearing care professional or Advanced Bionics for
further assistance.
If no sound is heard with an FM or auxiliary audio device attached to the ComPilot:
1 Verify that the FM receiver and/or auxiliary audio device is attached firmly to the ComPilot.
2 Verify that the ComPilot is powered on.
3 Verify that the FM transmitter and/or external audio device are powered.
4 Verify that you are using a program which allows for auxiliary, or Aux, input to the Naída CI
and that the Naída CI is wireless enabled.
5
Verify that the FM receiver has been programmed for use with the Naída CI.
6 Verify that the ComPilot neckloop is worn correctly around the neck, with the ComPilot
lying approximately mid chest.
If these measures do not resolve the problem, contact a hearing care professional or Advanced
Bionics for further assistance.
Troubleshooting Naída CI LEDs
The Naída CI LEDs are a programmable feature providing diagnostic information regarding
battery life, microphone function, pairing capabilities, or processor status. Refer to the
Understanding Naída CI LEDs section of the User Guide for an explanation of the expected
LED behavior(s).
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Naída CI Sound Processor User Guide