Eccotemp CEL10 Manuel D'utilisation Et D'entretien page 13

Phone: 866-356-1992 | Email: Support@eccotemp.com
Troubleshooting Continued...
c. Out of, or low on gas. Propane gas cylinders sometimes are contaminated with air, especially new
tanks upon their first filling. Cycle the portable tankless water heater on and off by using the shower
head switch several times (5) to purge the air from the gas. If this doesn't clear the air then the tank
must be purged.
d. One of the ignition sensors is bent and/or too close to the burner. Look to ensure that the ignition
pins and the heat sensor are completely vertical and they do a 90 degree to the back of the box. If
they are not straight (i.e. a 45 degree angle) then you can straighten them with pliers.
e. The thermocouple is either too high or too low to complete the circuit. Check to ensure that the
thermocouple is flush with the hole in the heat exchanger.
f. The gas sensor wire (looks like a black ground wire on the gas regulator) flange might have come
loose or is no longer connected.
g. There is a faulty heat sensor. This is usually diagnosed by taking the front case off of the portable
tankless water heater and let it run. If it continues to operate, then one of the sensors and/or the wire
harness needs to be replaced. This may also be caused by insufficient clearance on the back of the
portable tankless water heater where the majority of air intake is.
h. The valve on the propane tank should be all the way "Open".
i. Fresh batteries are required for ignition spark. Make sure batteries are aligned in the proper
polarity (+/-).
The water does not get hot enough:
a. You are operating the portable tankless water heater above 4,000 feet / 1,000 meters. We only
recommend using it below elevations of 4,000 to 5,500 feet.
b. Look into the viewer panes (middle horizontal windows on the front cover) to see if there is a
blue flame. If the flame is yellow there could be a cracked gas regulator. Do Not Attempt to use the
portable tankless water heater and call us at the number on page 14.
Water is flowing, but there is no hot water coming out:
a. Ensure that you have the incoming water supply and the outgoing water supply hooked up
properly. Your water supply should be attached to your incoming connection (located on the
far right) and the shower head should be attached to the outgoing water (located as the center
connection).
b. Ensure that you have adequate water pressure of at least 20 PSI / 1.38 bar, sustained.
c. Ensure that you have adequate gas in your propane bottle and that the LP regulator is threaded all
of the way on to the portable tankless water heater.
d. Fresh batteries are required for ignition spark. Make sure batteries are aligned in the proper
polarity (+/-).
If you are still having troubles or are on a modified water system, please visit our helpdesk located at
gb.eccotemp.com for additional troubleshooting steps.
The portable tankless water heater does nothing:
a. Ensure that you have your water source hooked up to the water inlet side (far right connection) and
the shower handle is hooked up on the water outlet side (middle connection).
b. Ensure that you have an adequate supply of propane.
c. Ensure that you have fresh batteries.
If you are still having troubles or are on a modified water system, please call techincal support at the
number listed on page 14.
PLEASE NOTE: THIS MODEL IS NOT RECOMMENDED NOR HAS IT BEEN TESTED FOR ANY PERMANENT INSTALLATIONS.
THIS MODEL IS PART OF OUR PORTABLE SERIES AND NEEDS TO BE TAKEN DOWN AND STORED IN A WARM DRY PLACE
THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE.
Support: Eccotemp.com/help-desk
AFTER EVERY USE.
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