Safety
Troubleshooting
Problem
The induction hob cannot be turned
on.
The touch controls are
unresponsive.
The touch controls are difficult to
operate.
The glass is being scratched.
Some pans make crackling or
clicking noises.
The induction hob makes a low
humming noise when used on a high
heat setting.
Fan noise coming from the induction
hob.
Pans do not become hot and "u"
flashes on the display.
The induction hob or a cooking zone
has turned itself off unexpectedly,
a tone sounds and an error code is
displayed (typically alternating with
one or two digits in the cooking
timer display).
Error
F1-F6
Temperature sensor failure.
F9-FA
Temperature sensor of the IGBT has failed.
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208848_s1_s4-5059340127521-C&L-A4-IM-INT-Safety-V01.indd 6
Possible cause
No power.
The controls are locked.
There may be a slight film of water
over the controls or you may be using
the tip of your finger when touching
the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products are being used.
This may be caused by the
construction of your cookware
(layers of different metals vibrating
differently).
This is caused by the technology of
induction cooking.
A cooling fan built into your induction
hob has come on to prevent the
electronics from overheating. It may
continue to run even after you've
turned the induction hob off.
The induction hob cannot detect
the pan because it is not suitable for
induction cooking.
The induction hob cannot detect the
pan because it is too small for the
cooking zone or not properly centred
on it.
Technical fault.
Possible Cause
Solution
Make sure the induction hob is
connected to the power supply and
that it is switched on.
Check whether there is a power
outage in your home or area. If you've
checked everything and the problem
persists, contact the Customer
Service helpline shown in this manual.
Unlock the controls. See the section
'Using your induction hob' for details.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
Use cookware with flat and smooth
bases. See 'Choosing the right
cookware'.
See 'Care and maintenance'.
This is normal for cookware and does
not indicate a fault.
This is normal, but the noise should
quieten down or disappear completely
when you decrease the heat setting.
This is normal and needs no action. Do
not switch the power to the induction
hob off at the wall while the fan is
running.
Use cookware suitable for induction
cooking. See the section 'Cookware' in
the instructions.
Centre the pan and make sure that its
base matches the size of the cooking
zone.
Please note down the error letters
and numbers, switch the power to
the induction hob off at the wall, and
contact the Customer Service helpline
shown in this manual.
What to do
Contact the Customer Service helpline shown in
this manual.
Contact the Customer Service helpline shown in
this manual.
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22/9/2020 7:08 PM
22/9/2020 7:08 PM