In Case of Problems
6 In Case of Problems
Service hotline
Should problems arise with the monitoring set, please refer to the following information first. In the
case of technical problems, please contact our hotline within Switzerland under tel. 0900 00 1675
(cost with Swisscom at time of going to print: CHF 2.00/min). In the case of claims under the terms of
guarantee, contact your sales outlet. There is a 2 year period of guarantee.
Problems and solutions
Problems
Equipment does not
function
No reception
Reception interference
Beeping noise (acoustic
feedback)
Noise
Reception from external
devices
There is audio but no video
transmission
Picture but no sound trans-
mission
Picture is in black and white
The batteries in the receiver
have not been recharged
46
Solutions
− The transmitter and/or receiver are not switched on.
− The batteries are empty or defective.
− The power adapter plugs are not plugged in properly.
− The transmitter and receiver are not switched to the same
channel.
− The transmitter is too far from object being monitored, e.g. baby.
Observe the minimum distance of one meter.
− The receiver and transmitter are too far apart.
− The volume setting of the receiver is too low.
− The distance between the receiver and transmitter is too large.
− The battery power is too low.
− Select another channel on the receiver and transmitter.
− Other electronic devices are causing interference in the field of
transmission.
− Increase the distance between receiver and transmitter.
− Reduce the volume on the receiver.
− The battery power is too low.
− The transmitter and receiver are not switched to the same
channel.
− A device nearby is using the same channel. Switch to another
channel.
− The LCD switch is set to OFF.
− The battery power is too low.
− The volume setting is too low.
− The night vision function is active.
− The power adapter plugs are not plugged in properly.
− Standard rechargeable batteries are being used. These cannot be
recharged directly in the receiver. Only special batteries can be
recharged directly in the receiver.