Quinny Zapp Xpress Mode D'emploi page 37

Warranty and Contact
WARRANTY
Our 24 months warranty reflects our confidence in the high quality
of our design, engineering, production and product performance. We
confirm that this product was manufactured in accordance with the
current European safety requirements and quality standards which
are applicable to this product, and that this product is free from
defects on materials and workmanship at the time of purchase. Under
the conditions mentioned herein, this warranty may be invoked by
consumers in the countries where this product has been sold by a
subsidiary of the Dorel Group or by an authorized dealer or retailer.
Our 24 months warranty covers all manufacturing defects in materials
and workmanship when used in normal conditions and in accordance
with our user manual for a period of 24 months from the date of
the original retail purchase by the first end-user customer. To request
repairs or spare parts under our warranty for defects in materials and
workmanship you must present your proof of purchase, made within
the 24 months preceding the service request.
Our 24 months warranty does not apply to defects caused by normal
wear and tear, damage caused by accidents, abusive use, negligence,
fire, liquid contact or other external cause, damage which is the
consequence of failing to comply with the user manual, damage
caused by use with another product, damage caused by service by
anyone who is not authorized by us, or if the product is stolen or if any
label or identification number has been removed from the product or
has been changed. Examples of normal wear and tear include wheels
and fabric worn down by regular use and the natural breakdown of
colors and materials due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point of contact is the
authorized dealer or retailer recognized by us. Our 24 months warranty
is recognized by them(1). You must present your proof of purchase,
made within the 24 months preceding the service request. It is easiest
if you get your service request pre-approved by us. If you submit a valid
claim under this warranty, we may request that you return your product
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to the authorized dealer or retailer recognized by us or that you ship
the product to us in accordance with our instructions. We will pay for
shipment and for return freight if all instructions are followed. Damage
and/or defects neither covered by our warranty nor by the legal rights
of the consumer and/or damage and/or defects with respect to
products that are not covered by our warranty can be handled at a
reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer legislation,
which may vary from country to country. The rights of the consumer
under applicable national legislation are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are registered in The
Netherlands under company number 17060920. Our trading address
is Korendijk 5, 5704 RD Helmond, The Netherlands, and our postal
address is P.O. Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of the Dorel group
can be found on the last page of this manual and on our website for
the brand concerned.
Lifetime Warranty:
Under the terms and conditions published on our website www.quinny.
com/lifetimewarranty Quinny offers a voluntary manufacturer's Lifetime
Warranty to first users. To claim this Lifetime Warranty you need to
register on our website.
Lifetime Warranty is a service available in selected countries only.
(1) Products purchased from retailers or dealers that remove or change
labels or identification numbers are considered unauthorized. Products
purchased from unauthorized retailers are also considered unauthorized.
No warranty applies to these products since the authenticity of these
products cannot be ascertained.