Troubleshooting Guide - HemoCue Manuel D'utilisation

Troubleshooting Guide

GB/US
If you are unable to resolve the problem by following this Troubleshooting Guide, please contact your local HemoCue distributor or HemoCue AB. The
photometer should be cleaned as recommended under 'Maintenance' prior to service or disposal. Consult local environmental authorities for proper
disposal. The photometer has no serviceable parts. Do not open the cover of the photometer. Note: The warranty is void if the cover of the photometer
has been opened.
Symptom
The photometer shows an
error code.
ERROR 900
ERROR 903
ERROR 901–905
ERROR 906
ERROR 907
ERROR 908
ERROR 916
ERROR 918
Explanation
May be a temporary fault.
No stable endpoint of the measurement is found
within the time range.
1. The microcuvette is faulty.
2. The circuit board is out of order.
1. Disturbances on main power supply.
2. The optronic unit is out of order.
1. Dirty optical parts or faulty electronics or
optronic unit.
1. Unstable blank value. The photometer might
be cold.
1. The battery power is too low.
The absorbance is too high.
1. Light blocking item in the cuvette holder
High turbidity sample
Hardware or internal error
Action
Turn off the photometer and turn it on again after 30 seconds.
Take a new microcuvette and repeat the measurement.
If the problem continues, see specific error code below.
1a. Check the expiration date for the microcuvettes.
1b. Take a new microcuvette and repeat the measurement.
2. The photometer needs service. Contact your distributor.
1 Change the wall socket or use battery power.
2. The photometer needs service. Contact your distributor.
1a. Turn off the photometer and clean the optical parts as
descriped in the Maintance section.
1b. The photometer needs service. Contact your distributor.
1. Turn off the photometer and allow it to reach room tem-
perature. If the problem continues, the photometer needs
service. Contact your distributor.
1a. The batteries need to be replaced. Turn off the photom-
eter and replace the batteries, 5 alkaline type AA.
1b. Use the AC adapter.
1a. Check that the photometer and microcuvettes are used
according to the HemoCue Plasma/Low Hb operating
manual and package insert.
1b. The photometer needs service. Contact your distributor.
Filter visually turbid sample before analysis.
The photometer needs service. Contact your distributor.
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