Provided that your product is still within warranty (please check
the duration of the warranty period as described above) and is eli-
gible for repair or replacement under the terms of the warranty, to
return your product, please telephone MEDION on the service hot-
line number. You will be sent a pre-paid transportation box suit-
able for returning your product to MEDION. PLEASE MAKE SURE
THAT YOU HAVE A BACKUP COPY OF ALL DATA ON THE PRODUCT
BEFORE RETURNING THE PRODUCT TO MEDION. MEDION shall
bear the costs of postage and packaging for returning the product
and the transportation risk. However, if following examination of
the defective product in question, MEDION, in its reasonable opin-
ion, considers that the defect has been caused by:
your operating and/or using the product other than as in-
structed in the accompanying documentation;
damage caused in transit as a result of your negligence in
packaging of the product; and/or
otherwise than in accordance with the terms of this warranty;
This warranty shall be void and you may be required by MEDION
to reimburse MEDION for the reasonable costs of postage and
packaging before MEDION will return the product to you. If so and
you would still like MEDION to repair or replace the product,
MEDION may do so but you will be charged MEDION's standard
rates for repair and replacement for this service.
Before returning the product, please contact MEDION via the ser-
vice hotline or via the internet (www.MEDION.co.uk). You will re-
ceive a reference number (RMA No.) on the warranty card. Please
mark the outside of your package to ensure that this reference
number is clearly visible. Please submit a letter containing as much
detailed information as possible and, a full description of the defect
or fault.
30