Hangar 9 P-51D Mustang 20cc Manuel D'utilisation page 35

Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product
in, please use the Horizon Online Service Request
submission process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA)
number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.
com/content/_service-center_render-service-center. If
you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with
instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone
number where you can be reached during business
hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be
sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support offi ce.
P-51D Mustang 20cc
Warranty Requirements
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be required
without notifi cation or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for service you are agreeing to
payment of the service without notifi cation. Service
estimates are available upon request. You must include
this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and
cashier's checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon's
Terms and Conditions found on our website http://www.
horizonhobby.com/content/_service-center_render-
service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender's choice
and at the sender's expense. Horizon will hold
non-compliant Product for a period of 60 days from
notifi cation, after which it will be discarded.
 WARRANTY AND SERVICE CONTACT INFORMATION
Country
Horizon Hobby
of Purchase
Horizon Service Center
(Repairs and Repair Requests)
United States Horizon Product Support
(Product Technical Assistance)
of America
Sales
Horizon Technischer Service
EU
Sales: Horizon Hobby GmbH
 INSTRUCTIONS FOR DISPOSAL OF WEEE BY USERS IN THE EUROPEAN UNION
This product must not be disposed of with other waste. Instead, it is the user's responsibility to dispose
of their waste equipment by handing it over to a designated collections point for the recycling of waste
electrical and electronic equipment. The separate collection and recycling of your waste equipment at
the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop off
your waste equipment for recycling, please contact your local city offi ce, your household waste disposal
service or where you purchased the product.
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Contact Information Address
servicecenter.horizonhobby.com/
RequestForm/
productsupport@horizonhobby.com.
1608 Interstate Dr.
877-504-0233 Champaign, Illinois, 61822 USA
websales@horizonhobby.com
800-338-4639
service@horizonhobby.eu
Hanskampring 9
D 22885 Barsbüttel, Germany
+49 (0) 4121 2655 100
EN