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IMPORTANT SAFETY
INSTRUCTIONS
When using electrical appliances, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock and/or
injury to persons, including the following:
• Read and follow all instructions that are on the
product or provided with the product.
• Register
your
www.pet-mate.com (see guarantee).
• Check that the voltage label on the transformer
(H) conforms with your supply voltage.
• Inspect product regularly for correct operation
and damage. Do not use if in doubt.
• This product is designed for use with pets only,
as described in these instructions.
• Close supervision is necessary when an
appliance is used near children.
• Do not use outdoors. FOR INDOOR USE ONLY.
• Do not let pump run dry.
• Turn off power and unplug transformer (H) with
dry hands before disassembling pet fountain or
cleaning.
• Turn off power and unplug transformer (H) if
power cord/plugs are damaged or fountain
malfunctions.
• Do not use in a bathroom.
• Do not allow electrical connector or transformer
(H) to become wet.
• Do not allow pets or children to tamper with
product.
• Do not use an extension cord.
• Ensure transformer (H) is in a well ventilated
position away from curtains or other flammable
items.
• Transformer (H) is intended to be correctly
orientated in a vertical or floor mount position.
• Appliance is placed on a flat, even surface.
• Do not leave appliance unattended for extended
periods.
• Do not allow pets to chew or swallow any parts.
• Dispose of all packaging material properly.
NOTE: Plastic bags could cause suffocation -
keep away from children and animals.
SAVE THESE INSTRUCTIONS
A. ASSEMBLY
1. Lift bowl (B) as shown in Fig. 1 and remove all
components from base (G).
2. Remove filter cartridge (F) from packaging and rinse
under a tap to remove any charcoal dust. Insert filter
cartridge and baffle (E) into base (G) as shown in
Fig. 1.
NOTE: With more than one pet, we recommend the
baffle (E) is replaced with an extra filter cartridge
(available separately) to help increase the time interval
for filter replacement.
3. Check pump (D) is set to the highest flow rate by
rotating flow adjuster (D1) clockwise to the 'MAX'
setting (Fig. 2) and replace bowl (B) onto base (G)
making sure the power cord is located between either
pair of recesses (B1 and G3) according to the location
of power supply.
4. For use with cats fit shell (A) to bowl (B) as shown in
Fig. 1, ensuring that it is pushed fully down into place.
For use with dogs we do not recommend shell (A) is
fitted. Position the pet fountain in your chosen location.
5. Fill fountain base to 'MAX' mark (X, Fig. 3) using a jug.
6. Connect transformer (H) to pump (D) and plug into
power supply.
WHEN IN USE, DO NOT LET THE WATER LEVEL
FALL BELOW THE 'MIN' MARK (Y, Fig. 3) THAT MAY
BE VIEWED FROM DIRECTLY ABOVE.
Minimum (G1) and maximum (G2) levels are also
indicated by printed marks on pet fountains fitted with a
transparent base.
purchase
on-line
B. CLEANING
Before introducing your pet to their new fountain we
recommend you run the fountain for approximately
2 hours and then clean as follows:
1. Turn off power supply and unplug transformer (H).
CAUTION: Once power has been disconnected, an
amount of water will remain in bowl (B). We
recommend that you carefully move the pet fountain to
a sink and empty water by tilting front of unit as
required before proceeding.
2. Remove shell (A) and bowl (B) as shown in Fig. 1.
at
3. Remove pump (D) as shown in Fig. 4 by turning
retaining lock (C) a quarter turn and pulling pump in the
direction indicated by arrow (2).
4. Remove baffle (E) and filter cartridge (F) from
base (G).
All parts excluding pump (D), filter cartridge (F) and
transformer (H) may be washed in a dishwasher.
C. MONTHLY MAINTENANCE (or when flow rate has
noticeably reduced)
1. Filter cartridge replacement
A CLOGGED FILTER CARTRIDGE WILL CAUSE
POOR
OPERATION
FAILURE.
Always use genuine CAT MATE 3-Stage Filter
Cartridges (4 Pack, Product Ref. 386 - available from
www.pet-mate.com) which will ensure the healthiest
water for your pet and reduce pump maintenance.
With one pet, we recommend you replace the filter
cartridge (F) monthly.
For two or more pets, you may need to replace filter
cartridges more regularly if clogged.
If using two filter cartridges, we recommend that you
discard the lower cartridge only and fit a new cartridge
above the old upper cartridge.
2. Pump maintenance
IMPORTANT: CLEANING THE PUMP IS ESSENTIAL
TO PREVENT THE BUILD UP OF LIMESCALE AND
SUBSEQUENT PUMP FAILURE. IN HARD WATER
AREAS YOU MAY NEED TO DO THIS AT LEAST
EVERY TWO WEEKS.
Remove pump (D) as shown in Fig. 4, taking care to ease
out power cord from recess (B1).
Carefully disassemble as follows:
i) Remove front cover (I) by inserting a fingernail into the
seam and pulling away in the direction as shown by
arrow in Fig. 5.
ii) Remove impeller cover (J) by lifting from the small lip,
as highlighted in Fig. 6.
iii)Use pliers or tweezers to pull out impeller (K) which is
held in place by a magnet.
iv)Place all parts, including pump body (D) excluding
power cord, into a small bowl containing a solution of
warm water and vinegar in equal amounts and leave
to soak.
v) After 2-3 hours rub off limescale deposits and clean
inside the impeller tunnel (L) using brush supplied.
vi)Rinse all parts well and carefully reassemble.
D. TROUBLESHOOTING
1. Pump does not pump water or 'gurgles':
• When switching on for the first time or after
cleaning etc., wait a few minutes for pump to dispel
trapped air. If pump still fails to pump water, dismantle
the pump as described in pump maintenance
(section C.2) and rinse all parts in water to remove
any debris.
• Ensure water level is well above the 'MIN' mark
(Y, Fig. 3).
• Check filter cartridge is clean and is not clogged.
• Pump requires maintenance. Refer to section C.2.
• Renew pump (Product Ref. 354 - available from
www.pet-mate.com).
2. Pet will not drink from fountain:
• Most pets will be instantly attracted by the running
water but sometimes need time to adapt to using
their new water source. It may help to try switching
off the pump initially.
• Some pets are put off by contaminants in water which
should normally be eliminated by the filter cartridge
over the first day or so. Always take care to ensure
that your pet does not become dehydrated.
NOTE: The pet fountain and filter cartridge are
manufactured entirely from BPA-free plastics for your
pet's health.
AND
PREMATURE
PUMP
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