Standard Warranty Conditions - klover SOFT 80 Instructions D'utilisation

CS.SB80.IST-1 / Rev 1.3

STANDARD WARRANTY CONDITIONS

1. General information
This standard warranty ("Klover Warranty") is issued by Klover Srl, San
Bonifacio, Via A. Volta no. 8, for the products shown on the website
(the "Products"). The Klover Warranty does not affect the rights provided for by
European directive 99/44/EC or by Italian legislative decree no. 206/2005
"Consumer Code", where applicable.
The Klover Warranty is limited to Italy. Klover Srl invites Consumers not based in
Italy to contact the dealer from which they bought the Product, to obtain the
current warranty conditions.
2. Activation of Warranty
The Klover Warranty must be activated, within 60 days from the date of purchase,
on the website www.klover.it in the section "Register your warranty". The
requested details should be completed, and a delivery note or other fiscal proof
of purchase (e.g. receipt) should be attached.
Alternatively, the warranty certificate, which can be found in each Product pack
(the "Warranty Certificate") must be sent to Klover Srl, within the same period of
60 days from the date of purchase, by following the instructions on the certificate.
When registering or sending the guarantee, please ensure that the customer copy
of the Warranty Certificate is retained. It must be duly completed and signed by
the Consumer and by the installer, together with the delivery note or other form
of proof of purchase, in order for the Klover Warranty to be valid.
3. Two-year Klover Warranty
The Klover Warranty covers the free repair of the Product all parts of the Product
that are found to be defective at origin, due to defects confirmed by Klover Srl to
be exclusively attributable to the manufacturer. If it is not possible to repair the
Product in any way, it will be replaced. In both cases, there will be no change to
the expiry or terms of the warranty provided when the Product was purchased.
The Klover Warranty offers all the advantages of a service guaranteed directly by
Klover Srl through its network of authorised service centres (Centri di Assistenza
Tecnica or "C.A.T.") in Italy. The list can be found on the website
The Klover Warranty will remain in effect for a period of 2 years from the date of
purchase, if proven by a delivery note or other proof of purchase (e.g. receipt),
stating the name of the seller, the product that was bought, and the date of
purchase.
Product components replaced by an authorised dealer at the Consumer's
expense as they were "out of warranty" after expiry of the two-year period will be
guaranteed by Klover Srl for one year from the date of replacement, excluding
costs of intervention, labour and ancillary costs.
4. Five-year Klover Warranty
If the First Switch-on service is provided by an authorised dealer within 3 months
from the date of purchase, the Consumer will be entitled to the Warranty on the
main "boiler unit" for a period of 5 years from the date of purchase.
The cost of the First Switch-on service is paid by the Consumer.
This Klover Warranty is valid on condition that the seasonal maintenance is
performed by the local service centre as indicated in the user manual (for
example, Safe Top boiler units require annual use of the Long Life protection).
The First Switch-on Report, duly completed and signed, must be kept carefully to
ensure that the Klover Warranty remains operational.
5. Complaints and Assistance
As provided for by Legislative Decree 24/2002, complaints should be sent to the
retailer through whom the Product was bought.
Once the retailer has checked that the Klover Warranty is in force and has not
been invalidated, they will contact the local service centre to agree the terms of
intervention to verify and eliminate the reported fault. If the Consumer contacts
the service centre directly, the service centre must immediately inform the retailer
from whom the Product was bought.
If, while inspecting the Product, the service centre finds that the reported defect
is not one of the defects covered by the Warranty, the call-out and any works
completed, will be paid by the Consumer.
In order to improve the service and reduce intervention time, Consumers are
asked to provide the details of the Product they are calling about. In particular,
the following information should be provided: • Warranty Certificate number • the
name, model and serial number of the Product • the date of purchase • the
reported defect.
Klover Srl will not be liable for any delays in carrying out repairs or replacements
of the Product.
www.klover.it
6. Disclaimer
Klover Products must undergo functional testing before any related masonry
works are carried out (for example before tiling, installation of pilasters, or painting
of the walls). Klover Srl is not liable for any costs incurred as a result of removal
and/or reconstruction of related installations, or for any other ancillary intervention
even if it is the result of works to replace defective parts.
Klover Srl is not liable for any faults in the Product that may be attributable to
external conditions and/or events, including but not limited to insufficient
installation capacity, mis-installation, lack of maintenance for maintenance not
carried out in accordance with the instructions in the user manual, or misuse of
the Product. The cost of any works will be paid by the Consumer in such cases.
Klover Srl declines all liability in respect of any loss or damage that may be
caused directly or indirectly to the Consumer and/or to a third party or to persons,
animals or property as a result of failure to comply with all the relevant instructions
concerning installation, use and maintenance of the Product. The injured party
must prove the loss or damage, the defect, and the causal connection, and must
the retailer from which the Product was bought, in accordance with Legislative
Decree 24/2002.
7. Exclusions from Klover Warranty
The Klover Warranty does not include:
• Defects in the Product that are not attributable to manufacturing defects •
Defects in the products related to mis-installation or inappropriate installation •
Defects related to improper functioning of the chimney flue • Defects in the
Product caused by negligence, accidental breakage, normal wear and tear,
tampering and/or damage during transport (scratches, dents etc.), including
shipments sent free to destination, works carried out by unauthorised personnel,
and additional damage caused by inappropriate intervention by the Consumer •
www.klover.it. Calibration of settings • Damage caused by the use of expired or inappropriate
fuel • Transport costs.
The Klover Warranty excludes the following Product components:
• Ceramic or tempered glass, ceramic/majolica tiling and/or lacquered steel
and/or cast iron. Changes in colour shades, speckling, superficial cracking,
shading and minor dimensional variations are not considered Product defects,
but are characteristics of the artisanal manufacturing process • Painted, chromed
or gilded details, handles, dials • All the external components of the Product on
which the Consumer may intervene directly during use and/or maintenance, or
which may be subject to wear and tear and/or the formation of rust, or blemishes
on the steel caused by harsh detergents, in particular the use of wood at a rate
that exceeds the recommended hourly capacity, or the use of fuels that were not
recommended or were not included in the instructions • Refractory materials or
vermiculite • The pellet brazier, grille and cast iron cooking plate, the smoke
deflector or flame guard, the seals, fuses or batteries in the Product's electronic
components and any other removable component that may be subject to normal
wear and tear • Electrical and electronic parts found to be faulty as a result of non-
standard electrical connections, natural disasters or voltage variations other than
the nominal variation.
8. Forum
The Court of Verona will have sole jurisdiction in the event of a dispute.
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