Customer Service; Malfunctions - Atag KD80178BDN Mode D'emploi

Malfunctions

u Empty appliance.
u Pull out the power plug.
u Clean plastic outer and inner surfaces with lukewarm
water and a little washing-up liquid.
u Clean drain hole: Remove deposits
with a narrow instrument, e.g. a
cotton bud.
u Most of the parts can be dismantled for cleaning: see the
relevant chapter.
u Clean the roller bases of the vegetable bins in the dish-
washer.
u Clean other items of equipment by hand with lukewarm
water and a little washing-up liquid.
After cleaning:
u Wipe dry the appliance and items of equipment.
u Connect the appliance and switch it on again.
u Switch on Fast-Freeze (see 5.5.4) .
When the temperature is sufficiently cold:
u Put the food back inside.

6.3 Customer service

First check whether you can correct the fault yourself by refer-
ence to the list (see Malfunction). If this is not the case, please
contact the customer service whose address is given in the
enclosed customer service list.
WARNING
Risk of injury if repair work is not carried out professionally!
u Have any repairs and action - not expressly specified - on
the appliance and mains cable carried out by service
personnel only. (see Maintenance)
u Read the appliance
Fig. 6 (1) ,
designation
Fig. 6 (2)
service No.
and serial No.
Fig. 6 (3) off the type
plate located inside
the appliance on the
left-hand side.
u Notify the customer service, specifying the fault, appliance
Fig. 6 (1) , service No. Fig. 6 (2) and serial No.
designation
Fig. 6 (3) .
w This will help us to provide you with a faster and more accu-
rate service.
u Keep the appliance closed until the customer service
arrives.
w The food will stay cool longer.
u Pull out the mains plug (not by pulling the connecting cable)
or switch off the fuse.
7 Malfunctions
Your appliance is designed and manufactured for a long life
span and reliable operation. If a malfunction nonetheless
occurs during operation, check whether it is due to a handling
error. In this case you will have to be charged for the costs
incurred, even during the warranty period. You may be able to
rectify the following faults yourself:
24
Appliance does not work.
The appliance is not switched on.
→
Switch on the appliance.
u
→ The power plug is not properly inserted in the wall socket.
Check power plug.
u
→ The fuse of the wall socket is not in order.
Check fuse.
u
The compressor runs for a long time.
→ The compressor switches to a low speed when little cold is
needed. Although the running time is increased as a result,
energy is saved.
This is normal in energy-saving models.
u
→ Fast-Freeze is activated.
The compressor runs for longer in order to rapidly cool the
u
food. This is normal.
A LED on the bottom rear of the appliance (at the
compressor) flashes repeatedly every 5 seconds*.
→ There is a fault.
Please contact the after-sales service (see Maintenance).
u
Excessive noise.
→ Due to the various speed steps, speed-regulated* compres-
sors can generate different running noises.
The sound is normal.
u
A bubbling and gurgling noise.
→ This noise comes from the refrigerant flowing in the refriger-
ation circuit.
The sound is normal.
u
A quiet clicking noise.
→ The noise is produced whenever the refrigeration unit
(motor) automatically switches on or off.
The sound is normal.
u
A hum. It is briefly a little louder when the refrigeration
unit (the motor) switches on.
The refrigeration increases automatically when Fast-Freeze
→
is activated, fresh food has just been placed in the appli-
ance or the door has been left open for a while.
The sound is normal.
u
→ The ambient temperature is too high.
Solution: (see 1.2)
u
A low hum.
→ The sound is produced by air flow noise of the fan.
The sound is normal.
u
Vibratory noise.
The appliance is not fixed to the ground. The running of the
→
cooling unit therefore makes objects and adjacent furniture
vibrate.
Fig. 6
u Check installation and reposition appliance as required.
u Move bottles and containers apart.
Flow sound at the soft stop mechanism.
→ The noise is produced when the door is opened and
closed.
The sound is normal.
u
The temperature display indicates:
→ There is a fault.
Please contact the after-sales service (see Maintenance).
u
DEMO shines in the temperature display.
→ The demo mode is activated.
Please contact the after-sales service (see Maintenance).
u
The outer surfaces of the appliance are warm*.
→ The heat of the refrigeration circuit is used to prevent
condensate from forming.
This is normal.
u
The temperature is not cold enough.
→ The door of the appliance is not properly closed.
to
F0 F9
* Depending on model and options