Manufacturer's Terms Of Warranty - Truma Therme Mode D'emploi

Manufacturer's
terms of warranty
1. Case of warranty
The manufacturer grants a
warranty for malfunctions in
the appliance which are
based on material or produc-
tion faults. In addition to this,
the statutory warranty claims
against the seller remain
valid.
A claim under warranty shall
not pertain:
– for parts subject to wear
and in cases of natural
wear and tear,
– as a result of not original
Truma parts being used in
the appliance,
– as a consequence of failure
to respect Truma instruc-
tions for installation and
use,
– as a consequence of im-
proper handling,
– as a consequence of im-
proper transport packing,
not arranged by Truma.
2. Scope of warranty
The warranty is valid for mal-
functions as stated under
item 1, which occur within
24 months after conclusion
of the purchase agreement
between the seller and the fi-
nal consumer. The manufac-
turers will make good such
defects by subsequent fulfil-
ment, i.e. at their discretion
either by repair or replace-
ment. In the event of manu-
facturers providing service
under warranty, the term of
the warranty shall not re-
commence anew with regard
to the repaired or replaced
parts; rather, the old warranty
period shall continue to run.
More extensive claims, in
particular claims for compen-
satory damages by pur-
chasers or third parties, shall
be excluded. This does not
affect the rules of the product
liability law.
The manufacturer shall bear
the cost of employing the
Truma customer service for
the removal of a malfunction
under warranty – in particular
transportation costs, travel-
ling expenses, job and mater-
ial costs, as long as the
service is carried out in
Germany. The warranty does
not cover customer service
work in other countries.
Additional costs based on
complicated removal and in-
stallation conditions of the
appliance (e.g. removal of
furniture or parts of the vehi-
cle body) do not come under
warranty.
3. Raising the case of
warranty
The manufacturer's address
is: Truma Gerätetechnik
GmbH & Co. KG, Wernher-
von-Braun Strasse 12,
85640 Putzbrunn. In Ger-
many, always notify the
Truma service centre if prob-
lems are encountered; in
other countries the relevant
service partners should be
contacted (see list of ad-
dresses). Any complaints are
to be described in detail. In
addition, the properly com-
pleted guarantee certificate is
to be presented, or the facto-
ry number of the unit and the
date of purchase given.
In order for the manufactur-
ers to be able to determine
whether an incident subject
to guarantee has occurred,
the end user must, at his own
risk, bring the device to the
manufacturers or send it to
them.
In instances of the device
being sent to the works, dis-
patch is to be effected by
freight transport. In cases
under guarantee, the works
shall bear the transport costs
or the costs of delivery and
return. If the damage is
deemed not to be a warranty
case, the manufacturer shall
notify the customer and shall
specify repair costs which
shall not be borne by the
manufacturer; in this case,
the customer shall also bear
the shipping costs.
7