Warranty - Service; Warranty & Service - SPIDO GC-1100P/24B Mode D'emploi

GB
Malfunction
The pump cuts in and
out too frequently.
The pump does not
reach the desired
pressure.
The pump does not
cut out.

11. WARRANTY - SERVICE

This pump is guaranteed 2 years from the day
of purchase. This warranty includes the free
replacement of defective parts or the device, the
choice being left to the free initiative of the seller,
subject to use in accordance with the instructions.
This guarantee also covers all the consequences of
defects or hidden defects (article 1641 and following
of the Civil Code).
Conditions of validity of the guarantee: The appliance
must always have been handled correctly, according
to the instructions in this manual. The unit must not
have been modified or repaired or otherwise serviced
by anyone other than the Authorized Service Center.
The warranty no longer applies in the following
cases:
• Non-compliance with the instructions (in particular
no protection against frost, sand pumping, dry
running, incorrect electrical connection ...)
• Attempt to repair the device
• Technical modifications of the device
• Use of spare parts other than original ones.
• Damage / malicious acts (falling or signs of shock
on the device).
• Inappropriate use (ex: industrial use, continuous
operation), and in particular: passage of hard and
heavy particles (pebbles), passage of an excessive
amount of sand, salt water, water with high content
of limestone...
• Failure to maintain or clean
Parts excluded from the warranty, beyond the first
6 months (in case these parts are supplied with the
pump): hanging line, fitting, drain hose, butt and
Possible cause
The membrane of the pressure tank is
damaged.
Insufficient pressure in the pressure
tank.
Air penetrates into the intake line.
Check valve (non-return valve) is
jammed or not tight.
Pump is blocked
Air penetrates into the intake line.
Cut-out pressure set too low.
Air penetrates into the intake line.
Elimination
Have the membrane or the entire
pressure tank replaced by qualified staff.
Use the tank valve to increase the
pressure until it reaches the needed
value. Before that, please open a
consumer in the pressure line (e.g. a
faucet) to depressurise the system.
Refer to section 2.2.
Eliminate the cause of blocking the
check valve (non-return valve) or replace
it if damaged.
Please contact the customer service
department.
Refer to section 2.2.
Please contact the customer service
department.
Refer to section 2.2.
discharge rod, valve, plugs, filter wrench, filter and
tank bladder.
An intervention under warranty or exchange by a
new product during the warranty period does not
extend the initial warranty period.
Support for devices under warranty is provided by the
product dealer. The product must be accompanied
by all its accessories and the receipt or the original
invoice and a letter explaining the reason for the
return or the symptoms of failure noted.
PLEASE NOTE :
1. Should your device fail to function properly, please
verify first whether an operating error or another
cause is present which cannot be attributed to a
defect of the device.
2. In case you have to take or send in your defective
device for repair, please be sure to enclose the
following documents :
- Sales receipt (sales slip)
- A description of the occurring defect (a description
as accurate as possible will expedite the repair work).
3. In case you have to take or send in your defective
device for repair, please remove any attached parts
which do not belong to the original condition of the
device. If any attached parts of this kind should be
missing upon the return of the device, we shall not
be liable for them.
For a list of available parts, please contact your
dealer.
DIPRA is working to supply main spare parts of this
pump during 5 years, starting from the construction
date of the pump written on the rating label
In the case of warranty claims or malfunction, please