Exo Terra DUAL TOP Mode D'emploi page 6

(never use harsh chemical products or detergents). To remove
calcareous deposits on bulb sockets, it is recommended to use
a mild acid such as a 20% water/vinegar solution, followed by a
thorough wipe down with a damp cloth to remove any residues
and to completely dry the socket
4. It is strongly recommended to always follow all the precautions
and procedures outlined in both the Important Safeguards and
Installation Instructions sections.
Guarantee
This product is guaranteed for defects in material or workmanship
for a period of 2 years from date of purchase. The guarantee is valid
with proof of purchase only. The guarantee is limited to repair or
replacement of the unit only and does not cover consequential loss
or damage of or to animate or inanimate objects. This guarantee
is valid only under normal operating conditions for which the unit
is intended. It excludes any damage caused by unreasonable use,
improper installation, negligence, tampering, or abuse of the unit.
For guarantee service or spare parts contact your local pet dealer or
write to the representative in your country. This guarantee does not
affect your statutory rights.
Service
If you have any problem or question about the operation of this
product, please let us try to help you before you return the product
to your dealer. Most problems can be handled promptly with a phone
call. When you call (e-mail or write), please have all relevant
information such as model number and/or part numbers available,
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as well as the nature of the problem. Call our Customer Service
Department:
Canada Only: Toll Free Number 1-800-55HAGEN
(1-800-554-2436) Between 9:00 am and 4:30 pm (Eastern Time)
U.S.A. Only: Toll Free Number 1-800-724-2436
Between 9:00 am and 4:00 pm (Eastern Time)
U.K. Only: Helpline Number 01977 55662
Between 9:00 am and 5:00 pm
For Authorized Warranty Repair Service:
Return unit with dated receipt and reason for return to:
Canada: Hagen Industries Ltd, 3235 Guenette, Montreal, QC H4S 1N2
Rolf C. Hagen Inc., 8770-24th Street, Edmonton AB T6P 1X8
U.S.A.: Rolf C. Hagen (U.S.A.) Corp.
50 Hampden Road, Mansfield, MA. 02048-9107
U.K.: Rolf C. Hagen (UK) Ltd.
California Dr. Whitwood Industrial Estate
Castleford, West Yorkshire WF10 5QH
For general information on our whole product range,
explore our websites at: www.exo-terra.com or www.hagen.com.
Distributed by:
Canada: Rolf C. Hagen Inc., Montreal, QC H9X 0A2
U.S.A.: Rolf C. Hagen (U.S.A.) Corp., Mansfield MA. 02048
U.K.: Rolf C. Hagen (U.K.) Ltd. Castleford, W. Yorkshire WF10 5QH